Support Coordinator

Cheltenham Open Door is a small charity with a big heart. It provides support for those who are struggling with homelessness, addiction, mental and physical health issues, poverty or isolation. We receive no government funding; we literally wouldn’t exist without donations. It’s therefore essential that we support our donors before and after they fundraise or donate. We are looking for a positive, creative Support Coordinator to help us say the thank you that our donors deserve.

In the role of Support Coordinator you will:

- encourage, publicise and celebrate donors and fundraising events.
- be the first point of contact for existing and new supporters, responding to enquiries about fundraising activities and potential financial and physical donations.
- build relationships with existing donors and create new relationships with organisations able to support us.
- organise and administer in-house corporate volunteering opportunities.
- attend pre-organised fundraising/awareness-raising/stock-generating events to represent

Open Door, support donors, receive funds and create media content.
- create physical products like leaflets, certificates, donation bins, donation buckets and newsletters and organise their production and distribution.
- work closely with our Donation Coordinator (responsible for physical stock) to ensure appropriate physical donations are requested and received.
- administer our database of supporters and our presence on donation platforms.
- investigate and administer financial giving channels.
- track, record, interpret and recommend action on supporter statistics.
- be creative: able to design engaging online content and paper marketing products.
- write well: have a flair for well-written prose and interesting content and understand the needs of different audiences.
- show initiative: design and maintain recording documents, analyse and recommend action in relation to supporter data, propose additions and improvements to our supporter processes and products
- be positive: be a cheerful, approachable representative of Open Door for our supporters and a confident, gregarious presence at events.
- be flexible: happy to work when and where it suits the needs of events and social media. Able to travel where required (usually locally).
- be collaborative: able to create and maintain positive relationships and easy information
- sharing with other Staff, Volunteers and Trustees.
- be organised and detail-driven: able to organise and adhere to their own timetable, keep accurate records of donations and donors and provide appropriate and timely information to other Staff, Volunteers and Trustees.
- Talent for design or creation
- Experience in the charity sector
- Experience of stewardship, promotion or customer care/service
- Experience of producing well-written communications, personally or professionally
- Experience of producing content on a range of social media platforms

What does Open Door offer?
- The opportunity to shape and grow the scope and activities of your role
- A flexible timetable, worked to suit you, the organisation and our events and activities
- A positive, supportive environment where work/life balance is promoted, your talents are recognised and encouraged and your needs are considered alongside ours
- Real opportunities to make a difference to the lives of others
- Five weeks’ paid holiday and access to our pension scheme
- £11ph (£21,450 pro rata) and yearly increase consideration

Please note that:

- this role will involve working assigned shifts between 24 and 26 December, to cover our

Christmas Shelter.

This organisation’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of vulnerable adults. All staff and volunteers are expected to share this commitment.

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: £11.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in cheltenham, GL51 8HF