Maintenance Co-ordinator

2 weeks ago

Edinburgh, United Kingdom DJ Alexander Full time

**PROPERTY MAINTENANCE CO-ORDINATOR - EDINBURGH**

As market leader D J Alexander has 40 years’ experience and is constantly expanding, developing and striving to change the Property Industry. D J Alexander is a trusted brand with a strong heritage and is known for our customer care with clients and employees alike. We believe that our people are what makes our business successful.

**The Role:

- **

**What the job involves**

**You will**:

- Manage the day-to-day maintenance requests
- Deliver a high standard of customer service for all customers. Ensure we are being pro-active when we manage maintenance issues.
- Understand Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property.
- Ensure all tickets are logged and managed effectively.
- Take responsibility for outstanding tickets and manage the tickets in a timely manner. Chase any outstanding tickets where necessary.
- The ability to deal with conflict and an ability to demonstrate strong negotiation skills to resolve conflict.
- Work with contractors to ensure work carried out is done in a timely manner and to the right standard
- Ensure all certifications are up to date and make sure any renewals have been arranged in a timely manner, so properties are fully compliant.
- The ability to deal with conflict and an ability to demonstrate strong negotiation skills to resolve daily conflict.
- Work with the team leader to ensure KPIs are achieved and escalate any issues when appropriate.

**You need these skills and abilities**:

- Proven experience in property service or property maintenance
- Verbal and nonverbal communication skills
- Ability to delegate
- Proven customer service skills
- Good organisational skills with a problem-solving ability
- Good communication/negotiation skills and very competent in resolving conflict and potential disputes
- Confident at relaying information
- Born multi-tasker with the ability to prioritise
- Ability to remain calm under pressure
- Good IT skills, MS office and call centre equipment/software programmes
- Working hours of Monday - Thursday 9am - 5.30pm and Fridays 9am - 5pm
- We prefer applicants to hold college or university qualifications
- You must have the current legal right to work in the UK

**The Location**: You will be joining our property team based just of off Easter Road in Edinburgh. In a newly refurbished business centre close to the city centre, offering a great transport service and surrounded by all local amenities a vibrant place to work with an exciting company culture.

**What we will give you**:

- Competitive salary package (starting at £18,000 - £22,000 depending on experience)
- 32 days holiday allowance
- Company Pension Scheme
- Excellent growth and development opportunities and to also learn alongside accomplished business leaders in the industry.

All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with your conditional offer.

INDHP

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