Administrator (Maternity Cover)

Our Speedy branch in Haydock Liverpool are looking for a Hire Controller to join the team on a fixed term maternity cover contract.
Working with the Partnership Liaison Manager and Selwood pump hire branches. As a strategic partner to Speedy, you will help Selwood effectively deliver the entire customer experience in accordance with the Selwood Group Mission Statement. Championing the Selwood brand, image, and goals.
This is a great opportunity for an individual to join our business and be supported by our branch team to learn and understand the day to day operations of Selwood.

This role requires the individual to be a confident self starter, who has the ability and willingness to learn and develop their skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use technology and Microsoft office. A background within Hire or within a similar industry is essential. This role is administration based.

Under the guidance of our Partnership Liaison Manager, the role will be responsible for the following:

- Liaising with Speedy Partnered Services, Customer and Selwood Hire branches to manage hires from start to finish, always ensuring exceptional and professional Customer service.
- Communicate effectively with Selwood branches, ensuring that all specific customer requirements are adhered too, and to ensure deliveries, collections, breakdowns, and all other requests are attended to within the customer specific timescales.
- Liaise with relevant branches to ensure effective communication and efficient use of resources to ensure the Customer receives an efficient and quality supply and service from Selwood.
- Ensure that all paperwork and systems are adhered to for both the customer, Speedy and Selwood and all transactions and activities are entered in the Daybook and recorded on hire systems and customer CRM systems where necessary.
- To take all reasonable precautions to avoid customer queries. Where necessary, and working with the Partnership Liaison Manager, ensure we resolve any queries or disputes quickly and to the customer’s satisfaction.
- Ensure all agreed pricing mechanisms and customer rates are adhered to.
- Ensure transport costs and any additional charges are recovered, in-line with customer specific agreements.
- Ensure breakdowns are recorded and the appropriate arrangements made for engineers to attend site, as necessary.
- Ensure call out documentation is reviewed and correctly charged when applicable
- Ensure the correct procedures are followed for the reporting, resolution, and charging of missing and damages.
- Ensure all month end and routine reports are completed within the necessary timescales.
- Targeting the achievement of KPI’s set within customer agreements.
- Ensure maximum opportunity is taken when talking to Customers to develop the partnership knowledge base.
- Work with both Speedy and Selwood sales teams to maximise existing and new business opportunities, ensuring all sales leads are communicated and followed up.
- Liaise with other Speedy Partners where appropriate.
- To ensure all relevant Selwood SHEQ procedures are followed, and that legal compliance of all activities is maintained.
- Ensure that all Speedy Partnered Services policies and procedures are followed, including general office guidelines on housekeeping and all other site rules at Haydock.
- Ensure any issues or potential issues are raised with the Partnership Liaison Manager.

Selwood are pleased to offer:

- Competitive salary
- Bonus Scheme with quarterly & annual element payable
- Pension scheme (Contributory Salary Sacrifice)
- 24 days holiday + 8 Bank Holidays
- Increasing annual leave entitlement with long service
- Support development and Training
- Free On site parking

Workdry International Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

**Job Types**: Full-time, Fixed term contract
Contract length: 9-12 months

**Salary**: From £26,000.00 per year

Reference ID: 1157