Improvement Officer

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in Adult Social Care? If so, please keep reading as you’re just what _we’re looking for_

**The team**
- It’s an exciting time to be joining our Integrated Adult and Social Care Services department, with a refreshed 5 year strategy and action plan we have great ambitions Integral to supporting the delivery of this is our Business Support and Improvement Service, and if you are passionate about Adult Social Care and making a difference to people’s lives we would love to hear from you and if you have experience or knowledge of inspection or assurance even better It’s an exciting time to join our team with a number of opportunities available._
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- We are forming a new team within the service to focus on our preparation for CQC assurance; this team will be key to driving forward our progress, planning and being at the centre of our approach:_

**The roles**
- Improvement Manager (£40,478 - £43,516) - you will _
- _Project manage our approach to CQC preparation, pulling it all together, planning what we need to do and what systems we need in place_
- _Lead the small CQC focused team linking with key colleagues from across the department, the council and other partners_
- _Learn from others in the region and beyond feeding back to Senior Managers on developments, ideas and driving these forward_
- Improvement Officer (£32,020 - £34,723) - you will _
- _Organise a range of activities so that the Service and Partners are ready for CQC assurance including planning, setting up project documentation, arranging workshops, meetings, co-facilitating, capturing outputs, developing documentation and managing action logs and plans_
- _Support in the planning and preparation of service improvement activity and projects aligned with the department’s improvement priorities and plan_
- _Take a lead on the development and implementation of robust service support systems, processes and procedures, including those to support inspection processes_
- Practice and Business Intelligence Analyst (£34,723 - £37,261) - you will _
- _Work closely with Senior Managers to continue to develop and improve practice assurance activity and reporting across the service and individual teams to understand the nuances, the narrative and identifying opportunities for improvement_
- _Develop and implement practice and business intelligence methodologies and frameworks across the Service to ensure an intelligence led approach to assurance and service improvement_
- _Undertake research, projects, horizon scanning and monitor latest national publications to identify areas of emerging best practice and make recommendations to service areas to consider for review_
- In addition, due to an internal promotion we also have a vacancy for an Improvement Manager with a focus on Technology Enabled Care (£40,478 - £43,516). Technology is leading the way in how we maintain people’s independence and we want to be at the forefront of the opportunities. This position will lead development and transformation for us in this key area focusing on improving the outcomes for people in Gateshead using emerging technology. If you have a passion for technology and digital inclusion and the difference it can make to people’s lives we would love to hear from you_

People really are our greatest asset at Gateshead Council and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

**A bit about Gateshead Council**

Adult Social Care is on the frontline of tackling the inequalities in poverty and health that our community face. Our Thrive Agenda aims to effectively address these issues and enable the members of our community to live thriving lives. Working in Adult Social Care is not an easy job, however; there aren’t many that are more fulfilling when you can see the impact that you are having on the lives of the members of our community who are in need of support.

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a high-quality service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

**What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights**
- You’ll be paid a competitive salary
- You can save for your future by enrolling in our generous pension scheme
- You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
- We’ll give you access to a Co Wheels veh