Customer Service Executive

Working for Assured Futures couldn’t be better. With our recent office move to Gloucester Business Park our new site offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.

Here at Assured Futures, we take pride in offering an unrivalled service to our clients and partners. We continue to grow and having recently taken on a new contract creating several opportunities available across the business including our highly regarded and client focused Customer Care team.

We are looking for people who can demonstrate the right attributes and behaviours for this role rather than relevant industry experience. If you have a passion to help people, you are organised and have a great eye for detail this role could be for you. This is a fantastic opportunity for anyone who is looking for a new challenge or change in industry and wants to start a career within financial services.

**Benefits of a Customer Service Executive**

**Basic Salary of up to £21,500 per annum**

**Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification**
- Clear career progression structure
- Pension scheme
- Death in Service Life Insurance
- Subsidised Private Medical Insurance
- Option to work 3 days from home a week plus your 1 in 4 saturday shift
- 23 days holiday, rising to 25 with service (plus public holidays)
- Increased maternity/paternity pay with service
- Regular paid social events are enjoyed here, as well as discounted gym membership, retail discounts scheme and child care vouchers.
- Perk Box - High Street Savings, Discounted Memberships and Freebies.
- Health Assured - Employee Assistance Programme
- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician

**Requirements of a Customer Service Executive**

Fantastic telephone manner with a real passion for customer service

Proactive approach with the ability to manage and prioritize own workloads

Professional attitude

Confident user of computer systems and following processes and procedures

An eye for detail

**Responsibilities of a Customer Service Executive**

Providing support and guidance to customers over the phone

Update and liaise with third parties such as answering queries from insurers

Accurately submit the information gathered and update systems

Prepare and send customer documentation

Champion and drive a strong culture of compliance and regulatory principles

Part time opportunities available - 16 hrs per week.

Monday - Thursday 12pm - 4pm. Flexibilty available, ideally hours would be 4 days a week for 4 hours each day.

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**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

Pay: Up to £21,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester, GL3 4ZP: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Gloucester, GL3 4ZP