Customer Success Executive

**Customer Success Executive (2 positions available)**

**Full-time, Hybrid role**

**Hybrid working 3 days office based and 2 days at home**

**2 positions available as follows**:
1 x position can be based either within our Gloucester, Quedgeley office or within the region of lesser Poland voivodeship, specific location to be identified - must be a Polish speaker

1 x position based in Gloucester, Quedgeley, additional languages are desirable

**What you’ll love about this role**

You will be joining a fast paced, multi award-winning, market leading Educational Technology Company. As a company Avantis has focused on education, which has enabled us to drive new technology concepts exclusively for the classroom. Our ethos of challenging the status quo and constantly improving classroom technology has enabled us to create some of the most recognisable and innovative brands in the UK education technology market.

**What will you be doing**

As a Customer Success Executive at Avantis, you’ll play a key role in supporting schools and teachers to get the very best from our education technology. You’ll guide new customers through onboarding, provide ongoing support and share practical ideas to help our tools make a real difference in the classroom. By building positive relationships with teachers and schools, you’ll ensure they feel confident, supported and inspired to use Avantis products to enhance teaching and learning.

These roles will also be responsible for ensuring our new and existing community of user schools within our ‘Rest of World’ territory or the Polish territory are supported to maximise their use of the Company’s products and services.

**Key responsibilities will include**
- Monitor and evaluate current customer usage
- Onboard new customers and ensure they know how to use our products effectively.
- Manage our current customer journey and consistently assess areas for improvement
- Work with current customers to upsell products
- Work closely and collaboratively with internal teams and local partners to ensure customers have a seamless experience
- Effectively communicate with end users to retain customers year on year
- Keep accurate records of engagement with customers
- Maintain regular follow-ups with customers to ensure satisfaction and retention.
- Guide customers through the refresher training, ensuring they understand and can effectively use our products.
- Act as a customer advocate, communicating their needs and concerns to relevant departments.
- Develop and implement strategies to engage customers and promote product usage.
- Organise and participate in customer-focused events, such as webinars, workshops and conferences.
- Maintain accurate records of customer interactions and activities in the CRM system.

**Key Skills, Experience and Qualifications**

**Essential**
- Ability to field customer queries and drive positive outcomes
- Excellent communication skills both written and verbally
- Confident in having conversation by phone
- Able to work in a fast paced, high growth environment
- Be able to build a rapport quickly with stakeholders
- The ability to work collaboratively across departments to achieve success
- Experience in either customer service or retention
- Fluency in Polish for the Polish position

**Desirable**
- Experience working with CRM and online sales tools
- Experience of education sector
- Broad understanding of technology and, preferably, its use in education
- Fluency in an additional languages - preferably Italian

Avantis Education provides a fun, exciting work culture that thrives on self-starters and individuals that can help shape and grow our future. We are a well-established Company that is continually growing and looking for strong team players who are not afraid of working independently to bring innovation into all that we do as a global education technology leader.

If this sounds like you, we can't wait to hear from you.

**Specjalista ds. Sukcesu Klienta (Customer Success Executive)**

Pełny etat, praca hybrydowa

Siedziba biura: Quedgeley, Gloucester lub lesser Poland voivodeship

Model hybrydowy: 3 dni w biurze, 2 dni zdalnie

**Dlaczego pokochasz tę rolę**

Dołączysz do dynamicznej, wielokrotnie nagradzanej firmy EdTech, będącej liderem rynku. Avantis od początku swojej działalności koncentruje się na edukacji, co pozwoliło nam tworzyć nowe koncepcje technologiczne przeznaczone wyłącznie do pracy w klasie. Nasza filozofia polegająca na kwestionowaniu status quo i ciągłym udoskonalaniu technologii edukacyjnych umożliwiła nam stworzenie jednych z najbardziej rozpoznawalnych i innowacyjnych marek na brytyjskim rynku EdTech.

**Zakres obowiązków**

Jako **Customer Success Executive** w firmie Avantis odegrasz kluczową rolę we wspieraniu szkół i nauczycieli w maksymalnym wykorzystaniu naszych technologii edukacyjnych. Będziesz prowadzić nowych klientów przez proces wdrożenia, zapewniać bieżące wsparcie oraz dzielić się praktycznymi pomysłami, jak na