Activities Co-ordinator

**Job Title**:Activities Co-ordinator
**Contract Type**:Permanent
**Salary**:£29,635.83 plus £4000 London allowance per annum
**Working Hours**:37.5 hours per week
**Working Pattern**:Core hours are between 8am and 6pm with flexibility to work evenings/weekends as required.
**Location**:Westminster Transitional Housing Approach, Shroton Street / Stafford House / Chepstow Road, in Westminster.

**The difference you will make as an Activities Co-ordinator**:
You will be responsible for the development of a comprehensive directory of services and opportunities to customers of Riversides Supported Housing Schemes across a small geographical area, ensuring that the support service promotes empowerment and independence. You will develop links with organisations locally to offer the maximum opportunity for individual growth for our customers. You will also provide support and advice to the team on opportunities for individuals.

**About you**

We are looking for someone with:

- Experience of working with vulnerable people
- Experience of delivering structured support in either housing or social care.
- The ability to work as part of a team to ensure customers with specialist support needs are supported to the highest relevant standards and approaches.

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**
- Delivering a ‘best practice’ support service, appropriate to customers’ needs.
- Co-ordinating the customer activities and supporting the Journey Coaches in the development and delivery of the support/resettlement activities.
- Ensuring the delivery of a programme of internal and external activities and opportunities, reflective of different customer needs, including culture and diversity issues.
- Assisting Journey coaches to support customers with day-to-day tenancy issues, payment of rent, claiming benefits through linking in with external resources or development of relevant groups.
- Supporting with referrals and assessments where required, working with potential customers to identify the most appropriate activity solutions for their needs.
- Ensuring customers have access to relevant external support services.
- Supporting Journey Coaches to meet clearly defined customer outcome targets through key-working, support plans, risk assessments and other interventions.
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable customers to develop the life skills to live as independently as possible.
- Promote and encourage a high level of customer involvement, consultation, and communication.
- Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
- Carrying out regular surveys and inclusion solutions to ensure the activities programme is meeting the needs of all customers in the pathway.
- Working in line with ‘health and safety’ and safeguarding requirements to ensure the overall safety and security of the customer.
- Taking personal responsibility to ensure you maintain the highest level and current knowledge around specialism/s.
- Sharing specialist knowledge with colleagues to ensure customers are supported appropriately and the service continually improves and meets the current needs and aspirations of customers.
- Specialism in the mental health area.

**Service Delivery**
- Ensure that service delivery complies with Riverside’s policies and procedures relating to equality and diversity.
- Ensure that the views of Riverside’s customers are fully taken into account in the development and delivery of services.
- Ensure that the Division/Department complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
- To understand how your