Guest Services Administrator

2 weeks ago

Manchester, United Kingdom Continuum Attractions Full time

At Coronation Street Experience our guests can walk the cobbles of the UK’s most famous street discovering filming secrets from 65 years of production. Over at Emmerdale Village Tours our guests get to head to the Yorkshire Dales for an unforgettable experience exploring the outdoor village of Emmerdale. Therefore, we are looking for a Fan Engagement & Marketing Manager that has a strong passion for the ITV soaps

About The Role

Marketing support is also a part of your remit, including sending mailshots
to guests who have opted into the database. You will monitor and compile feedback from TripAdvisor, social media, and Google Reviews into comprehensive reports, and regularly review frequently asked questions to identify common themes and suggest improvements. Your communication with guests extends beyond their visit, offering support and information both before and after their experience to ensure satisfaction.

You will have excellent communication skills and be driven to deliver an excellent experience for our guests as well as having genuine enthusiasm for our soaps.

You will also have:

- Strong phone contact handling skills and active listening.
- Proven customer support experience using CRM systems.
- Ability to multi-task, prioritise, and manage time effectively.
- Excellent communication skills.
- Customer orientation.
- Ability to work under pressure and tight deadlines.
- The flexibility to work weekends when needed.

What we offer
In return for your talent and dedication we offer:

- Hourly pay £12.31
- The opportunity to work at the UK’s most famous Street and Village
- Shopping discounts and much more

Contract: 40 hours over 7 days. 12-month fixed term contract.

Need more inspiration to apply?

Continuum Attractions has been a part of the UK attractions industry for almost four decades, establishing itself as one of the UK’s leading operators. We employ over 500 talented people across our sites located from Inverness to Portsmouth. Our attractions welcome almost two million guests each year, enchanting them with engaging visitor experiences that enrich, entertain and bring stories to life.

From our last engagement survey 100% of our team are proud to work for the attractions. So, you will be joining a passionate team

**Job Description**:

  • Guest Service Agent

    22 hours ago

    Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Type of contract: Full-time, Permanent Hours: 8 per week (Every Friday on a shift rota basis between 8 AM and 7 PM) What will you get? Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your...

  • Guest Services Ambassador

    2 weeks ago

    Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...

  • Guest Service Concierge

    22 hours ago

    Salford, Greater Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Working as a solo receptionist, but within a team of 6 ambassadors. You’ll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming...

  • Guest Service Concierge

    21 hours ago

    Salford, Greater Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Working as a solo receptionist, but within a team of 6 ambassadors. You'll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby...

  • Guest Service Agent

    22 hours ago

    Salford, Greater Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Type of contract: Full-time, Permanent Hours: 8 per week (Every Friday on a shift rota basis between 8 AM and 7 PM) What will you get? Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your...

  • Corporate Receptionist

    7 days ago

    Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a brilliant Receptionist to join our team based in Manchester. Delivering award winning service to our clients and their guests. Offering a one-stop-shop service from reservation through to client journey experience** Our client is a multinational professional services network, and one of the Big Four accounting...

  • Guest Service Assistant

    2 weeks ago

    Manchester, United Kingdom Holiday Inn Manchester West Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...

  • Guest Service Agent

    2 weeks ago

    Manchester, United Kingdom Holiday Inn Manchester West Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...

  • Corporate Receptionist

    2 weeks ago

    Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction You will be part of a small team who provide excellent service to visitors and employees. This is a Monday to Friday role with shifts between 7am and 7pm with flexibility to cover evening functions. The clients offices, which were named one of the best workplaces in the country by the British Offices Council, provides a modern open-plan...

  • Guest Services Executive

    5 days ago

    Manchester, United Kingdom Little Lion Entertainment Full time

    **Guest Services Executive - Little Lion Entertainment** Location: Manchester Reporting to: Guest Services Manager Working Hours: 20 hours - Hours/days will vary based on business demand The Role We are looking for fun, dynamic, and friendly personalities to join our Guest Services team. You will be self-motivated, able to work independently or as part...