Team Administrator

We are looking for people who are reliable, possess good timekeeping skills, are highly organized, competent with a range of I.T. packages, have a good telephone manner with the ability to take clear messages and perform general office duties.

You will require previous experience of performing administrative duties, have excellent communication and organizational skills, be able to work well in a team and take instructions from several sources.

You will have a good general education with the equivalent of GCSEs in English and Math’s at Grade A-C or equivalent work based experience and has a keen eye for detail.

A willingness to learn and develop skills will be positively encouraged. You will be have the ability to work alongside clinical teams and patients and will play an instrumental part in the smooth running of the department.

If you would like to talk to somebody about the post

Please note that if you have not heard from us within 3 weeks of the closing date of the advert please assume that you have not been shortlisted on this occasion.

Work within the South Division locality teams and administer an efficient and cost effective administrative service across the South Division.

The post holder will provide a comprehensive and a high quality, efficient and cost effective administrative service to the locality teams.

The post holder will take responsibility for supporting administrative processes for patient referrals and records such as referral documents, updating waiting lists, booking clinics and communicating appointment related information to patients/carers as required.

Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner

Manage patient appointments for patients who attend community based clinics

Support temporary staff and support day to day running of the office.

All band 3 post holders will be expected to support services between 08.00 - 17.00 hours.

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

Just as we care about our patients’ wellbeing, we care about yours

**We can offer you**:

- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career

As an NHS trust, we are committed to equal opportunities and ensuring equality and diversity in the workplace.

**We have a number of staff networks**: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.
- Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
- Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record
- Responsible for liaising with GPs regarding patient referrals both verbally and in writing
- Responsible for supporting the allocation of patient referrals appropriately within services
- Manage any supplementary information required to support referrals

Please see attached Job Description and Person Specification for full roles and responsibilities