Head of Business Management

The purpose of the role as Head of Business Management in the Crown Dependencies is to support senior leaders to shape & execute long-term strategic change including operational efficiencies, workforce planning and sales/data management whilst helping navigate complex challenges impacting performance.

Core responsibilities including but not be limited to:
**Strategic Business Objectives**.
- Implementation of Target Operating Model, business development, financial and non-financial resource allocation, providing strategic insight and thought leadership.
- Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
- Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.

**Colleague**
- Implementation and Oversight of Workforce plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
- Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
- Support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.

**Sales/Cost Management**
- Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

**Data Management/ Reporting**
- Support senior leaders using interpretative thinking/analysis skills to solve problems/design solutions.
- Oversight, governance and analysis of Key Performance Indicators, providing regular reporting to support senior leaders in sales management, cost control, change programmes.

**Purpose of the role**

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

**Accountabilities**
- Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
- Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
- Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
- Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
- Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
- Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
- Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
- Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
- Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

**Director Expectations**
- To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
- They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as de