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Junior Digital Content Designer
2 weeks ago
We're digitising services in line with the digital transformation of government, being led by the Government Digital Service (GDS), which is working to make public services ‘digital by default’.
Services will be online wherever possible, making them simpler, clearer and faster to use. This provides a better experience for our users who are at the centre of everything we do.
This role will have responsibility for making sure that the content of our website and digital platforms is designed and written so that it is clear, easily understood, timely and relevant to our users.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
**Applicants will need to be able to**:
- take complex language and processes and make them simple to understand
- work with people who don’t understand good web usability
- explain decisions clearly
As part of the Digital and Online Team, the post holder will work closely with the wider Digital Directorate. This will mean working effectively with developers, designers, policy makers, and senior management.
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.
Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We are the NHS delivering for the NHS.
- Assisting with needs analysis - taking existing content, identifying content gaps and overlaps etc.
- Addressing user needs, avoiding complex language and processes
- Assisting agile project teams to develop user-journey based content for new digital portals 4. Creating content that is simple to read and easy to understand.
- Ensuring content is fact checked and accurate.
- Scoping, writing, editing and publishing digital content across all channels (web, mobile, social media and new digital portals).
- Making sure our customer journeys are the best they can be.
- Assisting with the delivery of content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the correct style.
- Assisting with choosing the best format for displaying information to the user, suggesting ideas where gaps have been identified.
- Making sure appropriate policy and legal checking takes place and that content is published quickly and efficiently.
- Monitoring the performance of content and work with a multi-disciplinary team to understand user behaviours and feedback.
