Senior Content Designer

Senior Content Designer Location: Remote (may require some UK travel). Methods Business and Digital Technology Limited is based in Newcastle Upon Tyne, England, United Kingdom. We are recruiting for a Senior Content Designer on a permanent basis. You will have a passion for making things easier for people to understand to help users complete their goal. Experience in a public sector environment with a working knowledge of standards such as the Service Standard is required. Your responsibilities will include: Planning, writing and managing usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards. Producing content that is accurate, timely, relevant, easy to understand, SEO‑optimised and meets style guidelines. Managing stakeholders and building successful relationships, explaining content decisions. Using analytical and problem‑solving skills to help the team solve design problems and challenge assumptions. Championing user‑centred design practices for digital products and services. Advocating for accessible digital products and services. Being an active part of the Content Design Community of Practice, sharing ideas, best practice and proactively offering help and support. Taking responsibility for content quality, including coaching and mentoring content designers. Supporting team members’ learning, skills growth and career progression. Line‑managing members of the content design team – offering project support, guidance, holding 1:1s, probation reviews and appraisals, approving timecards, expenses and leave. Supporting the Head of Content with training and development plans, project planning, recruitment activities, sales and marketing activities. Helping create a welcoming, safe and inclusive team environment – encouraging mutual peer‑to‑peer support and work‑life balance. Skills we are looking for: Producing user‑centred content: evidence‑based content design meeting GDS/GOV.UK standards, deep understanding of end‑to‑end journeys, and ability to identify journey fixes or content improvements. Experience as a content designer in an agile environment: understanding of agile approaches and advocating for the role of content design within multidisciplinary teams. Strong communication and interpersonal skills: ability to communicate varied information to a range of audiences. Stakeholder relationship management: negotiate, influence, communicate, remove blockers while focusing on user needs. Strategic thinking: leading design and implementation of strategies and evaluating impact and progress. Understanding user needs: collaborate with user researchers to gain insights and make decisions based on findings. Accessibility: put accessibility at the heart of content design and encourage others to do the same. People management: assure quality of junior colleagues and coach them to improve. Ensuring quality: review and evaluate content regularly, contributing to continuous improvements. Additional skills and behaviours: Proactive approach to environmental issues and embedding environmental responsibility. Proactive approach to diversity, equality and inclusion. Experience in creating and updating prototypes, from paper sketches to coded prototypes (e.g., GOV.UK Prototype Kit). Benefits Autonomy to develop and grow skills and experience. Be part of exciting project work that makes a difference in society. Strong, inspiring and thought‑provoking leadership. A supportive and collaborative environment. Development: access to LinkedIn Learning, a management development programme and training. Wellness: 24/7 confidential employee assistance programme. Flexible working: including home working and part time. Social: office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays and commitment to charitable causes. Time off: 25 days annual leave plus bank holidays. Option to buy 5 extra days each year. Volunteering: 2 paid days per year to volunteer in local communities or charities. Pension: Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Discretionary company bonus based on performance. Life assurance: 4 times base salary. Private medical insurance: non‑contributory (spouse and dependants included). Worldwide travel insurance: non‑contributory (spouse and dependants included). Enhanced maternity and paternity pay. Travel: season ticket loan, cycle to work scheme. For a full list of benefits please visit our website: www.methods.co.uk/careers/benefits. #J-18808-Ljbffr