Sales Office Administrator
2 days ago
**Sales Office Administrator - Job Description**
Mayfield are a leading UK manufacturer, supplier and installer of UPVC Sundecks to the Leisure Industry. We are looking for a bright and enthusiastic person to join our busy sales office in Poole to cover maternity leave. Experience of using CAD would be useful but not essential, more important is a strong orientation to delivering a superior customer experience and ability to work accurately under pressure.
Full training will be given, and we offer a pleasant working environment in our modern office in Poole. This is a full-time role with hours 08:30-17:00 (17:00 Oct-Mar), 1 hour lunch. Duties will include:
- Producing timely and accurate quotations for customers working at both trade and retail level using system software - full training given.
- Responding quickly to general enquiries and submissions on Deck-Designer delivering a superior customer experience
- Supporting Field sales by ensuring they have relevant information for customers in their areas, including current quotes, recent enquiries, orders placed/received, scheduled works, any issues on parks or any item relating to a specific park.
- Supporting the Dealer network by forwarding enquiries and orders received by the Sales Office
- Management of complaints and site support using CRM system. This involves investigation and where appropriate, escalation to senior management. Keeping customers continually appraised of progress and any changes to scheduled works. Taking ownership.
- Following up quotes and campaigns with a personal call to customers, updating details on CRM system with relevant information
- Administration of More:Trees partnership linked to co-ordination of social media with our Marketing partner
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