Service Center Coordinator

**Service Centre Coordinator**
**_£27k to £32k dependent on experience,_**
**_Power BI/Office Automation experience : £35k+ dependent on experience_**
**+ up to 5% Company Bonus**

Hrs: Monday to Friday
0830hrs to 1700hrs/0900hrs to 1730hrs (3 week rota)
Rugby : Office Based

**_We have a great opportunity for an experienced Customer Service Professional to join us and for the right person, there is the option to be the digital champion for the Team._**
- Are you a team player who is passionate about solving problems as well as working proactively to prevent them from reoccurring? Are you curious about how digitalization can improve customer satisfaction and _the service to our dealers? Do you have experience of Power BI, or in creating reports in digital platforms? If so then **YOU** might be our new colleague._

**Who are we?**

Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). We have 5,300 employees in more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world. We make sure all logistics services are delivered with world class operational excellence. If you enjoy being in the centre of the action then our role as a Service Centre Coordinator may be the right position for you.

**What do we do?**

Our Team are responsible for the distribution of aftermarket products, from suppliers to our warehouses and all the way to the customer. The Service Centre Coordinatorhas responsibility to manage a portfolio of Dealers in various countries for Volvo Truck, Bus and Penta brand. In the daily business of our Dealers, timing is everything.

**Your responsibilities in this role as a Service Centre Coordinator**
- Provide direct internal and external communication
- Install processes and routines
- Be an important stakeholder in projects
- Solve problems and support dealers with non-standard questions
- Work with a lean mindset to avoid reoccurring problems
- Support development to improve End2End flows

**Who are you?**
You are someone who takes on a challenge with a positive mindset and a smile and are passionate about expanding your knowledge. You are able to communicate in a customer friendly way and you are a team player who can easily collaborate with other stakeholders ; you will have strong analytical skills in order to handle large amounts of data and the ability to understand and present data in an understandable manner. Ideally you will have a strong interest in office automation.

**What Volvo Group can offer you**:

- Competitive basic salary
- 25 days annual leave plus bank holidays increasing with length of service
- Defined contribution pension scheme up to 7% of salary, matched by the Company (with death in service cover)
- Employee Assistance Programme
- Private Healthcare
- Discount on new Volvo & Renault Cars
- Ignition, salary sacrifice electric car scheme

**Do you want to be a part of our journey? Then we are hoping to hear from you**

**Salary**: £27,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Rugby, CV21 1DZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Reference ID: 131343