People Services Team Leader

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

We are at the forefront of innovative clinical care, and we challenge boundaries.

Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.

We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.

Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

**People Services Team Leader**
**Location**: Rugby
**Salary**: £36,125
**Contract Type**: Permanent
- **Hours**: 37.5 hours (Full-Time)
- Interview Date: 26th February 2025 (in Rugby). If successful after first interview, you will be invited to a second interview over Microsoft Teams on week commencing 3rd March._

Are you an experienced HR professional with a passion for delivering efficient and high-quality people services? Do you have an eye for detail? Do you thrive in a fast-paced, collaborative environment where you can make a real impact? If so, we have the perfect opportunity for you

**About the Role**

We are looking for a dedicated and proactive **People Services Team Leader** to join our HR team. This pivotal role will oversee key HR operations, including **Payroll, Recruitment, Staff Benefits, Employee Lifecycle Management, and HR Data**. You will lead and support a small team, ensuring the smooth delivery of people services while driving efficiency, compliance and process improvement.

As the **deputy to the People Operations Manager**, you will play a crucial role in supporting strategic HR initiatives and stepping in as needed to provide leadership across the department.

**Key Responsibilities**

Oversee the **day-to-day operations** of the People Services team, ensuring excellent service delivery across payroll, recruitment, benefits, employee lifecycle processes, and HR data management.
Lead, coach, and develop the team to enhance performance and maintain high standards.
Oversee the payroll process in partnership with third-party providers to ensure accurate and timely processing.

Lead the delivery of end-to-end recruitment processes, ensuring vacancies are filled efficiently and aligned with organisational needs.
Oversee employee lifecycle processes, from onboarding to offboarding, ensuring compliance with HR policies and employment legislation.

Support the Payroll, Systems and Benefits Officer who is the primary point of contact for the HRIS, ensuring data integrity, accurate reporting, and efficient system use.
Act as a **deputy for the HR Manager**, stepping in to provide leadership and support across all HR functions when required.

Collaborate with managers and department leads to address operational HR needs, providing tailored support and advice.

**What We’re Looking For**

✔ Proven experience in a similar HR operations or shared services role.

✔CIPD Level 5 qualified (or equivalent experience).
✔ Strong knowledge of payroll processes, recruitment, employee benefits, and HR data management.
✔ Previous experience in leading or managing a team, with excellent coaching and mentoring skills.
✔ Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
✔ Excellent communication and stakeholder management skills.

✔The autonomy to advise and guide as well as make decisions
✔ Knowledge of UK employment law and HR best practices.
✔ Experience with HR systems and a data-driven approach to decision-making.

**Why Join Us?**

✨ A key leadership role with the opportunity to shape and improve HR operations.
✨ A collaborative and supportive team culture.
✨ Competitive salary and benefits package.

For the full person specification, please click**HERE**

If you’re ready to take the next step in your HR career and make a meaningful impact, we’d