Customer Experience Officer
1 day ago
**PLEASE APPLY THROUGH RIVER CLYDE HOMES WEBSITE**
**Customer Experience Officer (Temporary)**
- **Salary: £30,455**:
- **35 hours per week**:
- **Temporary until 05/04/2026**:
- **Excellent benefits including 38 days of annual leave, hybrid working to support work life balance, an employee health and wellbeing plan and access to the Scottish Housing Associations Pension Scheme.**:
- **Closing Date: Wednesday 16 July 2025 at 12pm**
We are looking for an enthusiastic and customer-focused Customer Experience Officer to join our high-performing team.
You will be expected to demonstrated a patient, friendly, and solutions-focused approach, contributing to the team's strong track record of customer satisfaction and helping to uphold the safety and wellbeing of our customers and communities.
**Key Responsibilities**:
- Respond promptly and professionally to all customer enquiries across multiple channels.
- Aim to resolve issues at first point of contact, escalating only where necessary.
- Promote and support customers in accessing digital services and self-service tools.
- Gather feedback and contribute to service improvement initiatives.
- Work collaboratively with internal teams and external partners to ensure a seamless customer experience.
PLEASE APPLY THROUGH RIVER CLYDE HOMES WEBSITE BY WEDNESDAY 16 JULY 2025 AT 12PM FOR YOUR APPLICATION TO BE CONSIDERED
**Job Types**: Full-time, Fixed term contract
Contract length: 9 months
Pay: £30,455.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
Schedule:
- Monday to Friday
Work Location: In person
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