Community Outreach Administrator

**COMMUNITY OUTREACH ADMINISTRATOR**

**Salary**: £11.78ph Grade 3 Pay Spine 1

**Hours**: 15 hours per week - Monday to Friday: 1pm - 4pm

**Duration**: Permanent

**Date Posted**: 25/09/2024.

**Whose life did you improve today?**

Headway Birmingham & Solihull are a leading Brain Injury Charity. Our Community Outreach Team provide support services and guidance for people with an Acquired Brain Injury enabling them to improve their independence at home and in the community leading to an improved quality of life.

**Description**

Headway Birmingham & Solihull are looking to recruit a **COMMUNITY OUTREACH ADMINISTRATOR **to work Monday to Friday (15 hours per week) providing administrative services that support the smooth running of our Community Outreach Department.

**The role requires: -**
- A genuine interest in helping brain injured people and their families along with an understanding of the challenges of caring.
- A good communicator at all levels with an open and friendly manner who is able to generate the confidence and respect of clients and carers and who also possesses a good sense of humour.
- The use and care of PCs, data entry onto Tagtronics system,
- Confidence in dealing with incoming/outgoing telephone calls professionally; handling, diverting and taking messages as appropriate. The ability to make outgoing calls on behalf of the Community Outreach Manager as required.
- A flexible working approach with the understanding that this role is varied with no two days being the same
- Taking responsibility for all the office administration management, maintenance and improvement of administrative systems, documents and monitoring alongside the ABI Services Administrator.
- Use initiative and take responsibility for office administration tasks and improvement of administration systems, documents and monitoring etc working alongside the ABI Services Administrator.
- Produce Welcome Packs for all new clients
- Produce Support Worker packs for all new starters.
- Assist the Office Team with typing up letters and reports.
- Monitor the Support Workers visits using TAGtronics database system and chase Support Workers who have not logged their visits onto the system.
- General administrative duties to meet the needs of the business as required.
- Attend team meetings and feedback regularly to Manager regarding materials, resources, issues, suggestions etc.
- Assist with special events, publicity and other work that may be important to the service
- Uphold all Terms and Conditions of the post including covering in emergency situations as required and upholding all other policies such as Health & Safety, Equal Opportunities, etc.
- Participation with wider activities of the Headway Birmingham & Solihull Team, through contributing to volunteering on at least one outside of hours event and assisting at one compulsory special fundraising event
- Education to CGSE/O-Levels with a good standard of English, Maths, IT and Business Administration qualification.

Previous experience of working with people with disabilities in health and social care with a knowledge of brain injury is desirable.

**Why join us**:
**Annual leave** - 33 days each year (including 8 bank holidays)
**DBS Check -** We cover the cost of your DBS check and update service check
**Company Pension Scheme**
**Wellbeing Support, Advice and Guidance** - Available via our in-house trained ‘Mental Health Champions’ and/or Employee Assistance Program though an online portal or over the telephone
**Confidential Counselling Service**
**Free parking at our centre’s in Moseley, Rubery and Sutton Coldfield**
**Professional Development **- We can support you to obtain a range of qualifications according to roles and support further development
**Staff Referral Scheme** - Receive £50 for referring a friend into a Support Worker position
**GEM Awards **- All of our employees are stars in our eyes and each year colleagues make nominations for our special awards.
**Social events, fundraising and team building** - We value all our employees and try to bring people together socially
**Discounts - **Availableat Highstreet retailers, days out, gifts, holidays and even when buying a car via the Blue Light Card Scheme that we will purchase for you.
**Long Service Awards** - Receive 1 extra day annual leave when you have reached your 5 year anniversary with us and thereon (10 years 2 days etc.)
**Special Birthday Days** - Receive an extra day annual leave on your ‘milestone birthday’
**Health Scheme** - Employees can opt into the BHSF healthcare plan through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists
**Duvet Days** - Be rewarded for coming into work with an extra day off for full year attendance.
**Respite Day** _- _a day off for working carers who go above and beyond

**Closing Date: Wednesday 2nd October 2024**

**Job Types**: Part-