Administrator - Community Services

Job Description and Person Specification

with the Disclosure and Barring Service (DBS). The successful applicant will be responsible for the cost of the Enhanced Disclosure.

**Job Title**: Administrator - Community Hub Birmingham

**Salary**: £9.90

**Employment Status**: 30 Hours Per Week

**Responsible To**:Birmingham Community Hub Coordinator

**Location**:Main Base**: Weoley Castle Community Centre (B29 5TE)

**Occasional Other**: Head Office (B32 3BZ) & West Midlands Hubs

**Experience Essential
- Minimum of 2 years’ experience of administrative duties.
- Office based experience of Microsoft Word, Excel and

Outlook.
- Cash handling experience.

**Desirable
**- Experience of working with a wide range of people with all

abilities.

**Skills, Abilities &**
**Attributes**

**Essential**
- Ability to work on own initiative.
- Ability to maintain and uphold all policies and procedures.
- Ability to communicate effectively with colleagues, citizens,

carers, professionals, and other agencies.
- Ability to establish and maintain effective working

relationships.
- Well organised, with good literacy and numeracy skills.
- A keen eye for detail and a passion for high standards.
- Strong IT literacy, with the ability to monitor and maintain

staff & citizen records via a digital case management

system.
- Demonstrate an understanding of confidentiality & GDPR.
- Flexibility to work evenings, weekends and public holidays.

**Training &**
**Qualifications**
- Qualifications are desirable but not essential as full training

will be provided.

Job Description and Person Specification

with the Disclosure and Barring Service (DBS). The successful applicant will be responsible for the cost of the Enhanced Disclosure.

**What** Does an Administrator Do?
You will be part of a highly responsive and “whole family” approach

community service team, which will primarily support citizens with additional

needs and their families to access a wide range of meaningful social, leisure

and recreational activities which increase self-confidence, improve health &
wellbeing and develops good communication and social skills.

Utilising your own effective communication skills, you will be an initial first

point of contact for information about the services available, respond to

community enquiries and manage the booking system and the case

management system regarding the scheduling of activities and connected

staffing rota.

Collecting and collation of service specific forms and updating relevant

spreadsheets and reports.

Working alongside colleagues, you will support the promotion of the services

via our website, newsletter, social media and outreach work.

You will help promote our health & wellbeing activities to new families,

individuals, partner organisations and other relevant stakeholders in

Birmingham and at times across the West Midlands.

You will support the Community Café with the ordering of stock and the

monitoring of the stock-vs-sales and support with the general health and

safety checks in the building.

Working with the team and colleagues in the finance department, to collect

payments from citizens including the provision of receipts and preparing

weekly activity spreadsheets (cash & invoice). Monitoring petty cash and

preparing the monthly petty cash report.

You will be required to set up effective systems and processes that the support

the efficient administration of the services that are consistent with data capture

via our internal database.

As part of Midland Mencap’s team of administrators, at times, you will be

responsible for the front of house area ensuring all calls and visitors are dealt

with efficiently in a professional, courteous, friendly manner and take full and

appropriate messages and pass on to the relevant person in a timely manner.

Job Description and Person Specification

with the Disclosure and Barring Service (DBS). The successful applicant will be responsible for the cost of the Enhanced Disclosure.

**Who** We Look For
Are you a **warm**, **personable**, and **caring** individual who can motivate a

wide range of people with all abilities?

Do you have **passion** for what you do, a **strong communicator** and have

excellent **problem-solving skills**?

Midland Mencap is looking to recruit an **administrator** to support our

Community Hub in Birmingham to continue to promote and deliver our wide

range of community services in the City and at times support our wider West

Midlands network of Community Services.

We place a high value upon **integrity**, **ethical standards**, and a commitment

to **excellence**.

Midland Mencap’s community service is constantly evolving in our pursuit of

**delivering** the best **life outcomes** for everyone who accesses our services.

To achieve these goals, we need individuals who are prepared to **drive**

**progress** and interact confidently with staff, citizens, families, and

professionals.

**environment** an