R2r102705 - Customer Support Co-ordinator

2 weeks ago

SouthendonSea, United Kingdom South End City Council Full time

Your New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. Your new role: An opportunity has arisen for experienced **Customer Support Co-Ordinator** to join the Customer service team on full time and permanent basis. This role is being offered on a hybrid basis which is a combination of working from home and attending the office. As a customer Support co-ordinator, you will be supporting our Fostering, Adoption and Plans and reviews team. - Organising and attending Fostering and adoption panels and arranging and organising all pre and post administrative work for panel. - Taking accurate child focussed minutes for child protection conferences - Tracking and arranging DBS’s, medicals and other local authority checks for Foster Carers and potential adopters - Supporting Foster carers by processing monthly mileage claims What you'll need to succeed: To be successful in this role, you need to be able to demonstrate excellent organisational and communication skills, with good keyboard skills. A passion to exceed service expectations by being friendly, professional, collaborative, and responsive. The ability to move around the different hubs within the service You will also be able to build strong relationships both internally and externally. It is vital that you have clear verbal, electronic, and written skills of communication as you will be liaising with variety of stakeholders across different levels and also have the ability to multi task and manage conflicting priorities. What you'll get in return: When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working, salary car sacrifice scheme and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab. What you need to do now: Click here for the JD

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