Correspondence and Operations Officers

**Details**:
**Reference number**:

- 326095**Salary**:

- £27,750 - £29,000- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- CO - Strategy Delivery and Private Office**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- YorkAbout the job

**Job summary**:
The Parliamentary and Correspondence Team is a diverse and welcoming team, closely linked to Cabinet Office Ministerial Private Offices. Our role is to manage the Cabinet Office’s relationship with Parliament and the public.

Ministerial Private Offices and the Parliamentary and Correspondence Team (PCT) support Cabinet Office Ministers to deliver on their policy objectives and manifesto commitments. This involves providing timely and high quality policy advice, conveying ministerial decisions to the department, organising ministerial diaries, responding to ministerial correspondence, Parliamentary Questions and the full suite of parliamentary business (debates, legislation, select committee business etc).

**Job description**:
The Correspondence Drafter:

- Working with policy teams, other government departments and private offices to draft high quality replies to ministerial and public correspondence.
- Managing the progression of casework to ensure responses are sent within the agreed Cabinet Office timeframe of 15-20 working days.
- Ensuring that casework is accurately logged, processed, and tracked via our online casework management system.
- Ensuring the wider Parliamentary and Correspondence team is kept informed about policy areas relevant to ongoing casework.

The Operations and Digital Officer:

- Ensuring that casework is accurately logged and data is appropriately managed via our case management system.
- Successfully managing the transfer of correspondence to other departments, and managing the contribution or transfer requests received by the Cabinet Office.
- Supporting the maintenance of our case management system, including the training of users across the department.
- Opportunities to support and potentially manage small scale digital projects for PCT.

The ability to manage your time effectively is crucial in order to successfully progress casework in line with our expected time frame in any of the roles. The Cabinet Office plays a key role in coordinating Government work across Whitehall and you will be required to build positive working relationships with a wide range of teams and Other Government Departments.

**Person specification**:

- Confident writers with a keen eye for detail.
- Proactive and able to manage their time effectively.
- Able to deliver at pace and manage multiple cases at once.
- Aware of policy developments and able to assess the likely impact on casework.
- Confident in building positive working relationships with a wide range of teams and other Government departments.

**Essential Skills**:

- Excellent written English and communication skills, including meticulous grammar, spelling and punctuation.
- Working knowledge of MS Office systems and Google Apps.

**Desirable Criteria**
- An interest in current affairs.
- Some knowledge of Parliament.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing

**Benefits**:

- Alongside your salary of £27,750, Cabinet Office contributes £7,492 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.**Application process**

You are also asked to complete separate 250 word statements for each of the following Behaviours:

- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace

**Selection process**

The selection process will consist of an interview that will comprise behaviour questions as listed above.

Expected sift date - [w/c 27 November]
Expected interview date/s - [w/c 4 December]
Interview location - Virtual (Google Meet)

A reserve list will be held for a period of 12 months, from which further appointments can be made.

**Reasonable adjustments**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled pers