Client Services Representative

**Who We Are** **PRO Unlimited is the future of work.** Serving hundreds of the world's most recognizable brands for the past 30+ years, PRO Unlimited offers the industry's first holistic platform for the modern workforce. PRO's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At PRO, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. **About the Role** A Client Services Representative (CSR) is a pivotal part of the Client Service team. You will provide Operational support to the on-site PRO team and ensure prompt and accurate onboarding/offboarding of your client's contingent workforce, utilizing our award-winning Vendor Management Software (VMS) "WAND'. An eye for detail and strong data accuracy skills coupled with an ability to handle high volumes of transactions on a regular basis is critical in meeting deliverables and maintaining client relationships. **About The Role** A typical day supporting the recruitment team is varied and interesting. You will be managing the onboarding of client referrals to the Program, assisting with the conversion process of contingent workers to permanent employees of the client and managing the administrative process of IR35 categorisation. You will also be responsible for producing data and compliance reports, updating WAND with extensions, end date, rate reviews as well as attending briefings on new roles with clients, monitoring response rates from suppliers, troubleshooting, and assisting other team members as required. Specific activities will vary based on client and location. **What You Will Do** - Provide ongoing administrative support to the Client Service team - Complete weekly deliverables as outlined in the Standard Operating Procedure (SOP) document, such as reporting on start and finish dates, contract extensions and background checks - Facilitation of contingent worker onboarding and offboarding - Ensure any required data is updated in WAND and reporting before leaving work daily - Complete timely Client System Updates, including transfers, data change, end date and WAND updates - Assist with adhoc projects **The Growth** This role benefits from the support of an experienced team of highly tenured, Senior Client Service Representatives, Operations and Program Manager. We are a collaborative team who will work closely with you in providing guidance and feedback as you develop your role and progress your career. We are committed to our employees' growth - we have formalized development programs and actively advertise our open positions internally to support internal movement. **What You Will Need** - Strong administrative, organization and communication skills - Detail and service orientation - Proficiency in MS Office is preferred **What PRO will Offer You** At PRO Unlimited, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. PRO offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails PRO will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more PRO encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community **If this role isn't for you** Stay in touch, we will let you know when we have new positions on the team. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.