Client Service Representative

7 days ago

London, United Kingdom Pontoon Full time

**Client Service Representative**

**London**

**6 Months**

**£225 - £235, Inside IR35**

My high-profile banking client are looking for a Client Service Representive to join the EMEA PB Client Service team to effectively deal with client queries to tight deadlines while being the key liaison point between clients, operations and business partners,navigating the organization to deliver for our clients. This is a hybrid role with 3 days a week in the London office, working Monday - Friday 08:30AM - 05:30PM

**Responsibilities**:

- Building and maintaining strong Client and Administrator Relationships for new and existing Clients.
- Act as a point of contact for Clients and Administrators.
- Manage high volume of queries and multi-task to ensure all queries are actioned and resolved in a timely manner.
- Work in close collaboration with business partners such as Product, Sales, Relationship Management, Technology, Operational teams.

**Requirements**:

- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
- Excels in working among diverse viewpoints to determine the best path forward.
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
- Prime Brokerage Experience

Pontoon is an employment consultancy and operates as an equal opportunities' employer.

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