Client Services Representative

**About Remium**

Remium is a boutique financial services company built to serve global businesses and high-net-worth individuals (HNWIs) with local and cross-border payment infrastructure. Our business clients range from Family Offices to SaaS providers and E-commerce operators, and our solutions simplify international payments, FX, treasury, and financial operations in a fully compliant digital ecosystem.

By combining powerful digital tools with high-touch, human-led support, Remium delivers a seamless experience tailored to the complex needs of global finance.

**The Role**

We’re looking for a client-focused and detail-oriented Client Services Representative to join our growing team. In this role, you will be the first line of support for Remium’s private and corporate clients, ensuring a best-in-class service experience. You will handle day-to-day client queries, coordinate onboarding processes, and work closely with compliance, operations, and product teams to ensure smooth client journeys across our financial ecosystem.

This role requires someone with excellent communication skills, strong organisational ability, and a passion for delivering exceptional service to demanding, high-value clients.

**Key Responsibilities**
- Act as first point of contact for client enquiries, ensuring timely and accurate resolution in line with SLAs.
- Support client onboarding by liaising with compliance and operations teams to ensure seamless account opening.
- Maintain accurate and detailed records of all client communications and requests.
- Assist with transactional queries, payment status updates, and account information requests.
- Escalate complex issues where required, while maintaining clear communication with the client throughout the process.
- Identify opportunities to enhance the client experience and provide feedback to internal teams
- Collaborate with the sales team to ensure consistent proactive servicing of client accounts.
- Handle inbound and outbound client calls with professionalism, providing clear updates, reassurance and proactive engagement.
- Distribute client promotions and lifestyle benefits as part of our lifestyle management services, ensuring timely and targeted communication to the right client segments.

**Experience & Knowledge**
- 2+ years’ experience in a client services, customer support or relationship management role. Financial services or fintech experience is preferred but not essential.
- Familiarity with financial product, cross-border payments, or EMIs is desirable but not essential.
- Previous exposure to KYC/AML onboarding processes or working alongside compliance teams.
- Background in hospitality, concierge, or lifestyle management services is a plus.
- Proficiency with CRM systems (e.g., Salesforce, ZenDesk) and ticketing platforms is an advantage.
- Comfortable working within service-level agreements (SLAs) and meeting response-time expectations.

**Skills**
- Excellent verbal and written communication skills with a professional client-first approach.
- Strong telephone etiquette with the ability to manage calls confidently and warmly.
- Time Management and prioritisation skills, balancing multiple requests with competing deadlines.
- Highly organised and detailed-oriented, ensuring accuracy in all client interactions and records.
- Problem-solving mindset with the ability to think critically and escalate appropriately.
- Strong collaborator and team player, able to work seamlessly across compliance, operations, and product teams.
- Multilingual skills are a plus, reflecting our international client base.

**What We Offer**
- Competitive base salary
- Flexible working arrangements with 3 office days per week.
- Opportunity to work with a fast-growing fintech brand
- Clear career progression pathways
- 25 days annual leave + bank holidays

Pay: From £30,000.00 per year

Work Location: Hybrid remote in London EC4N 6HL