Asset Finance Customer Service Administrator

2 weeks ago

Reading, United Kingdom Aldermore Bank PLC Full time

**Let us tell you a bit about us**

We’re Aldermore Group - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

**Let us tell you about the role**

We have a new opportunity to join our Customer Experience team, working in Asset Finance Operations, working from our Reading office on a hybrid basis (2 days per week onsite).

As an Asset Finance Customer Services Administrator, you will support our team members who’re liaising with our customers and brokers by loading new business proposals onto our internal systems, sending letters to our customers, running invoices and dealing with incoming post.

This role is a crucial part of the Asset Finance Operations Team and will provide opportunities to liaise with our internal Sales team, Credit, Operations teams and external brokers.

**What will your day look like?**
- Loading new business proposals including amendments
- Sending invoices, welcome letters and documents to our customers, via our ‘online mail room’
- Uploading signed contract documents and letters to our leasing platform
- Banking cheques (usually via post)
- Requesting copies of documents from our offsite storage archive
- Sorting, scanning and allocating incoming post
- Ad hoc tasks such as maintaining spreadsheets
- Pro-actively seeking improvements to process and procedures
- Liaising with stakeholders
- Support in cross-skilling opportunities to support business demand

**What do we expect from you**
- To be able to work under pressure and to expected deadlines
- To work as a team and an individual, taking accountability and having a proactive attitude to your development
- The use of initiative, attention to detail, problem solving and collaborative working
- A positive attitude to supporting resolutions and change

**Still curious?**

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note: we have a thorough referencing process, which includes criminal record checks

We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.

We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.

  • Asset Finance Customer Service Advisor

    2 weeks ago

    Reading, United Kingdom Aldermore Bank PLC Full time

    **Aldermore Group - why we exist** **Let us tell you a bit about us** We’re Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying...

  • Administrator, Asset Finance

    1 week ago

    Reading, United Kingdom Brook Street Full time

    **Administrator, Asset Finance (Hybrid)** **Job type: Full Time Permanent** *** **Start dates: Flexible with 4 weeks training** **Location: Central Reading** **Hours: Monday - Friday 9am-5pm (no weekends required)** **Competitive salary and annual bonus: starting from £22,000** *** **The Role**: *** Be part of a friendly and dynamic team made up of...

  • Administration Support

    3 days ago

    Reading, United Kingdom Aldermore Bank PLC Full time

    **Are you looking for a career in Financial Services? Do you enjoy completing administrative tasks, with excellent attention to detail? Would you love to learn more about Asset Finance?** Our Agreement Services Team sits under the Customer Experience ‘umbrella’ of the bank, in Asset Finance Operations. We aim to provide an excellent experience for our...

  • Sales Support Coordinator

    7 days ago

    Reading, United Kingdom Aldermore Bank PLC Full time

    **Let us tell you a bit about us** We’re Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect...

  • Asset Lead

    3 days ago

    Reading, United Kingdom Aldermore Bank PLC Full time

    **Aldermore Group - why we exist** **Let us tell you a bit about us** We’re Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying...

  • Customer Service Advisor

    2 weeks ago

    Reading, United Kingdom Courtman & Co Full time

    **Customer Service Advisor & Office Administrator** **Location**: Reading, RG2 0NH **Employment Type**:Full-time, Office-based **Working Hours**:Monday - Friday, 8:00 AM - 4:30 PM **Salary**:£27,000 per annum **Benefits**: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing...

  • Asset Finance Payout Specialist — Precision

    3 days ago

    Reading, United Kingdom Map Room Full time

    A leading financial services organisation is seeking an experienced Payout Specialist in Reading, England, to support its Asset Finance operations. The role involves ensuring accuracy and compliance of documentation prior to payout, with responsibilities including reviewing contracts, performing quality checks, and liaising with brokers. Candidates should...

  • Finance Administrator

    1 week ago

    Reading, United Kingdom Orka Financial Full time

    Orka Financial is currently seeking a Finance Administrator to join their client based in Reading the role reports into the Finance Manager being part of a busy team. - Sending out customer statements on a monthly basis - Assisting the Finance Assistant with the matching, coding and inputting of supplier invoices and credit notes - Filing - Assisting with...

  • Office / Finance Administrator

    1 week ago

    Reading, United Kingdom Focus Resourcing Full time

    **Office / Finance Administrator** We are seeking an experienced administrator to support with a wide variety of operational tasks on a full time, permanent basis. Supporting with order management and system processes, invoicing, marketing, sales support, and office admin you'll have a greatvaried role. - **Location**:Reading, office based with free...

  • Administrator / Customer Service Administration

    24 hours ago

    Reading, United Kingdom AWD online Full time

    **Administrator / Administration Assistant**with administrative experience within a customer service environment and good computer skills using Excel, Word, Outlook and CRM systems is required to join a friendly and welcoming team at a well-establishedCharity, **SALARY**:£18,000 - £20,250per annum **BENEFITS**: 26 Days Holiday plus Bank Holidays. A...