Sales Support Coordinator

7 days ago

Reading, United Kingdom Aldermore Bank PLC Full time

**Let us tell you a bit about us**

We’re Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

**Let us tell a bit about the opportunity**

A confident communicator and relationship builder, you will be an integral part of the busy team, liaising with our Brokers and internal teams across the bank. Our team work on a hybrid basis, with the expectation to be onsite 2 days per week.

**What will your day look like?**

As a Sales Support Coordinator you will;
- Proactively support Sales by ensuring transactions are processed efficiently
- Help develop strong and productive relationships with Brokers by providing first-class customer service
- Work closely with the Sales team and Payouts team to achieve targets
- Collaborate with the wider business teams to meet customer expectations and improve experience.

**What do we expect from you?**
- Demonstrable experience in a sales, sales administration or customer services environment
- Confidence in working in a phone-based role
- Sound organisational skills and the ability to manage own workload.
- Ability to deal with multiple priorities and meet deadlines.
- Accuracy, thoroughness and attention to detail.
- Good team player who actively seeks work and supports others
- Experience within Asset Finance would be highly advantageous, though not essential

**What can you expect from us?**
- Hybrid working policy - 2 days onsite, 3 days working from home
- A friendly and flexible culture, the same as how we work with our customers
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential

**Still curious?**

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

**Please note that we have a thorough referencing process, which includes criminal record checks**

We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.

We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.

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