Sales Support Administrator

**The Role**

Here at SecureCloud+ we are seeking a talented and detail-oriented Sales Support Administrator to join our team based out of our Reading site.

The Sales Support Administrator will be responsible for managing our Salesforce platform, providing administrative support to the sales team, and facilitating the sales process. This role requires strong technical skills, Salesforce expertise, and a customer-focused mindset.

**Role Responsibilities**

Key responsibilities include but are not limited to:
**Salesforce Administration**:

- Manage and administer our Salesforce instance, including user management, security settings, profiles, roles, and permissions.
- Configure and customise Salesforce to meet the needs of the sales team, including custom objects, fields, workflows, and reports.
- Perform data management tasks, such as data imports, exports, deduplication, and cleanup.
- Monitor system health and performance, troubleshoot issues, and implement solutions to optimise Salesforce usage.

**Sales Support**:

- Provide administrative support to the sales team, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Assist with the preparation of sales proposals, contracts, and other documentation.
- Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions in Salesforce.
- Generate sales reports, dashboards, and analytics to track performance and identify trends.

**Training and Enablement**:

- Provide training and support to sales team members on Salesforce usage, best practices, and new features.
- Develop and maintain training materials, documentation, and resources for sales enablement.

**Customer Relationship Management**:

- Assist in managing customer relationships and communications, including responding to inquiries, resolving issues, and providing updates on sales activities.
- Collaborate with sales team members to ensure a seamless and positive customer experience throughout the sales process.

**Collaboration and Coordination**:

- Work closely with cross-functional teams, including marketing, service development, and customer success, to support sales initiatives and align efforts.
- Coordinate with external partners and vendors as needed to support sales activities and initiatives.

**Education and Experience Requirements**

As the Sales Support Administrator you will have:

- Bachelor's degree in Business Administration, Information Technology, or related field.
- Minimum of 2-3 years of experience as a Salesforce administrator or similar role, with Salesforce Administrator certification preferred.
- Strong technical skills, with proficiency in Salesforce administration, configuration, and customisation.
- Experience with Salesforce Lightning Experience and Salesforce CPQ (Configure, Price, Quote) is desirable.
- Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
- Strong attention to detail and accuracy, with a commitment to maintaining data integrity in Salesforce.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Customer-focused mindset, with a passion for delivering exceptional service and support to sales team members and customers.
- Familiarity with the defense and national security sectors is advantageous but not required.

Already work with us? Internal applicants please send your CV direct to recruitment.

**The Company**

SecureCloud+ specialises in providing fully managed secure ICT services to the UK's Defence and Security sectors, as well as other government departments with complex and demanding security requirements. SecureCloud+ prides itself on its successful track-record of delivering real benefits to its customers, but also on its ethos of investing in its employees’ personal and professional growth.

Are you ready to embark on this exciting career opportunity? We look forward to welcoming you to our esteemed team at SecureCloud+.
- SecureCloud+ is an equal opportunities employer and does not discriminate based on age, sex, colour, religion, race, disability, or sexual orientation. Our hiring decisions are based on an individual’s experience and qualifications for the job advertised._

**Job Types**: Full-time, Permanent

Pay: Up to £50,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Relocation assistance
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- UK Security Clearance is required for this role. Can you confirm you are a UK National and/or have been a UK resident for at least 5 years?
- What is your desired salary?
- What is your current notice period?

Work authorisation:

- United Kingdom (required)

Work Location: In per