Public Liaison Officer

2 weeks ago

York, United Kingdom Jackson Civil Engineering Full time

**Career Opportunity: Public Liaison Officer (Northern)**

Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life and to support this we promote a healthy, productive, and flexible working environment that respects work-life balance**.**

We are now recruiting for an experienced Public Liaison Officer to work in our Northern Region on a full-time permanent basis, although part time may be considered for the right individual. The role will be initially focusing on a scheme in York. Due to the job role, there may be a need to work occasional evenings.

The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business.

**Main Duties**:

- Dealing with Stakeholders and advising them of upcoming works
- Stakeholder Management
- Developing a customer complaints process and dealing with complaints in a timely manner
- Monitoring complaint data to identify trends and logging complaints on a monthly basis
- Communication with internal and external clients, PR and JCE senior management
- Attend and contribute to regular process meetings with the project team
- Compilation of monthly reports
- Organisation of regular public exhibitions
- Organising and undertaking newsletters and press releases
- Going on site visits and taking site photos
- Having involvement of insurance claims
- Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
- Involvement with partnering workshops
- Liaison with local schools including arranging presentations and events
- Preparing for and assisting in the hosting of Considerate Contractors scheme audits
- Development of social value initiatives
- Contribute to updating and providing relevant content for web pages and social media, both project specific and regional

**Are you the person we are looking for?**

We are seeking an individual with excellent public facing skills, a confident communicator, who is highly organised with creativity and imagination.

**Excellent benefits package and personal development opportunities**:
We don’t just offer a great place to work with a supportive, family atmosphere. We also offer:

- Life assurance cover (4x annual salary)
- Company pension scheme (we match up to 6%)
- 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)
- Extensive training programmes
- Cycle-to-work scheme
- Employee Assistance Programme
- Employee benefits platform
- Free on-site parking
- Company social calendar
- Regular fun days and a broad range of charity events
- A supportive business that genuinely wants to help you progress in your career.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- YORK: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Full UK Driving Licence (required)

Work Location: Hybrid remote in YORK

Reference ID: JCENPLO

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