Customer Liaison Officer

20 hours ago

York, United Kingdom Mears Group Full time

Annual salary: up to £27,443.67

Customer Liaison Officer

Rotherham

Full Time Permanent.

Salary up to £27,443.67per annum + van and fuel card

42.5 hours per week - Monday to Friday

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the role

As a Customer liaison officer your role will involve direct interaction with tenants, ensuring they are well-informed about ongoing and upcoming works. You will be responsible for gathering tenant preferences and maintaining up-to-date information. Handling complaints and resolving issues promptly is a key part of the job. Additionally, you will work closely with the operational site team to ensure seamless communication and coordination, keeping tenants fully informed at all stages. Strong communication skills, empathy, and a proactive approach to problem-solving are essential for success in this role.

Key Criteria:

- IT literate
- Communication skills
- Previous Experience in a similar roll or within the social housing environment

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Benefits we can offer you.
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies

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