Customer Liaison Coordinator

Permanent, Full Time (35 hours per week) About the role This role has been created in the team to provide high-quality customer care and liaison duties to the residents of Derwenthorpe in relation to the district heating and hot water system. You will play a key role in improving customer satisfaction and supporting sustainable heating solutions for the community. This role ensures that residents have a first point of contact within JRHT for communication and liaison with regard to the heating and hot water service at Derwenthorpe. You will resolve queries and complaints promptly and professionally within clearly defined timescales. You will be working closely with technical teams to ensure smooth operations, although the management of the system is contracted out, ultimately JRHT are responsible for ensuring it is effective. You will be central to the project team which contract manages this system and will be responsible for communication (various methods), managing feedback from residents, liaising with contractors regarding customer care systems and also directly with residents where planned works to improve the system are deemed necessary. You will promote energy efficiency and provide support to residents. There has been a condition survey and option appraisal for the long term future of district heating to the Derwenthorpe Estate and some large scale improvements or alternatives are being considered. This role is central to ensuring residents understand what is being proposed and the associated customer care and liaison that goes with that. About you You will have strong customer service and problem-solving skills. You will be able to manage sensitive issues with empathy and professionalism. You will be experienced in communication skills with the ability to present complex information clearly and concisely to a variety of audiences. You will have excellent collaboration skills and have experience of working as part of a team delivering services to residents. You will have experience in project support, performance monitoring and operational coordination. A knowledge of the housing sector and customer liaison is essential. How to apply To apply for the role, please submit your Internal application formorupload your expression of interest via our Applicant Tracking System (ATS). Please ensure that your current manager is aware of your application. A copy of the job description can be downloaded from the ATS. Closing date - Sunday 4th January 2026. Interviews will be held on Thursday 15th January 2026. Additional Information We are a values driven organisation and our values drive our behaviours. Were at our best when were continually building on trust, showing we care and making a differenceand we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.TPBN1_UKTJ