Technical Support Advisor

5 hours ago

Seaham, United Kingdom R G Distributors ta Ecatering Full time

**Company Description**

Founded in 2011, ECatering is revolutionizing the catering equipment market with our diverse product range, exceptional customer service, and efficient distribution, all whilst putting our customers at the forefront of everything we do. ECatering is a business that prides itself on its close-knit, friendly and knowledgeable team that all share the same vision - ‘One Team, One Family’ - Living and breathing our values of ‘Wow Service’, ‘Innovation’, ‘Trust’ and ‘Expertise’.

**Job Summary**

We are looking to recruit a Technical Support Advisor. If you are looking for a customer focussing role, or you want something which is more technically based then this job could be yours Ownership of queries is so important to us; so, if you are a person who wants to resolve problems, have genuine conversations with customers all whilst working in a busy, fun, hardworking team environment it would be great to hear from you

**Responsibilities**
- Supporting with inbound calls within a contact Centre
- Delivering a service which makes your customers feel valued and supported.
- Responding to customer questions and queries, helping to resolve problems.
- Working with suppliers & manufacturers to resolve technical issues
- Diagnose and resolve technical issues related to commercial catering equipment
- Respond promptly to customer inquiries, providing expert advice and solutions.
- Maintain a high level of customer satisfaction by managing and resolving issues efficiently and professionally.
- Guide customers through step-by-step solutions and provide detailed instructions for equipment operation and maintenance.
- Maintain accurate records of technical issues, solutions, and customer interactions in the company’s CRM system.
- Contribute to the development of technical documentation, user manuals, and FAQs.
- Work closely with all internal departments to ensure seamless customer support.

**Qualifications and experience**:

- Minimum of 2-3 years of experience in technical support.
- Experience with commercial catering equipment is highly desirable.
- Diploma or degree in Electrical Engineering or Mechanical Engineering

**Skills**:

- Strong Teamwork
- Excellent Interpersonal Skills
- Excellent Verbal & Written Communication Skills
- Strong technical troubleshooting and problem-solving skills.
- Strategic & Logical Thinker
- Proficiency in using CRM software and technical support tools.
- Innovative
- Good organizational and time-management skills.
- Proactive

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per year

**Benefits**:

- Canteen
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Catering: 3 years (preferred)

Work Location: In person

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