Customer Service Advisor

3 days ago

Seaham, United Kingdom Homefair Blinds & Shutters Full time

_Are you an experienced Customer Service Advisor & would like to join an established Customer Service Team_

We are looking for a Customer Experience Advisor to join our team We pride ourselves on developing our new and existing staff on their customer service skills, supporting their personal growth and building more engaged employees to get the best out of each individual.

We love to work with people who are driven to succeed, who immerse themselves in their role, and enjoy a challenge. Positivity, determination and enthusiasm are vital to doing well within Homefair Blinds and Shutters

Call centre and customer facing experience is essential, but mainly a positive and can-do attitude is what you need to succeed
- **Homefair Blinds are looking for applicants who are**:_
- **Personal Qualities**_
- Flexible for both the company and customers
- Great customer service skills
- An empathetic outlook
- Strong numeracy skills
- Strong team working ability
- Willing to embrace new challenges
- Flexibility and able to adapt quickly to changing priorities
- Be passionate about being the best you can be and want to achieve targets
- Ability to recognise own areas of development and activity work toward the development of these areas demonstrating learning agility
- Outstanding timekeeping skills
- **Purpose**:_
- Responding to customer needs and handling complaints through a variety of channels
- Ensuring the customers receive outstanding customer service
- Advising customers about additional products and services which will be beneficial to their needs.
- Proactively reviewing customer orders / order history to identify and resolve future issues and concerns
- **Benefits**:_
- Great personal and family discounts on blinds
- On-site Canteen
- Free On-site Parking
- Company Pension

**Salary**: £9.79 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift

Work Location: One location

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