Customer Support Advisor

9 hours ago

Seaham, United Kingdom R G Distributors ta Ecatering Full time

**About RG Distributors Limited**

Established in 2011, RG Distributors is the Parent Company of **ECatering** and **GM Packaging** and has ambitious growth plans with customer focus being one of our main drivers; we live our brand in ‘Backing Britain’s Best’. One of the UK’s leading catering equipment and packaging specialists with customers throughout the UK and Ireland and is here to disrupt the hospitality industry, providing quality products to Britain’s best caterers.

**Customer Support Advisor**

If you are looking for a customer focusing role, then this role is for you Ownership of queries is so important to us; if you are a person who loves to make people happy by offering an outstanding service, have genuine conversations with customers all whilst working in a busy, fun, hardworking team environment it would be great to hear from you
- **Performance Objectives**_
- Improve customer experience, engage customers and facilitate growth.
- Respond to tickets to immediately (within 30 minutes)
- Ability to grow under pressure.
- Passionate about making customers happy
- Answer calls within 10 seconds
- **Compliance Expectation**_
- Proactive
- Self-motivated and prepared to go the extra mile.
- Excellent Communication Skills
- Excellent IT Skills
- Committed and loyal
- **Responsibilities**_
- Identify and assess customer needs to achieve satisfaction, suggest new products to research and development team.
- Ensure that lasting relationships are being built with customers.
- Ability to follow up issues to ensure that no customer is left guessing.
- Delivering a service which makes your customers feel valued and supported.
- Offering advice and support through the ordering process
- Taking customers through the different options with equipment
- Taking customers through the options of finance and payment options
- Resolving issues with delivery, raising queries with the warehouse and transport companies
- **Requirements**_
- Great communication skills
- A desire to learn and develop in the role or beyond.
- Be focused on helping people and resolving queries.
- Be determined to succeed - both for yourself and your customers
- Excellent IT skills
- Ability to multi-task on computer-based programmes.
- **Why ECatering are great to work for**:_
- Ambitious Growth Plans
- Market Disrupter
- Customer Focused
- Currently undergoing digital transformation to improve customer experience.
- Flexible working hours
- Statuary Pension Scheme
- Amazing office culture and working environment.
- Potential for progression
- Hands on training
- Free cark park
- **ECatering Values**_
- Wow Service
- Innovation
- Trust
- Expertise
- **ECatering Brand Personality**:_
- Committed
- Confident
- Down-to-earth
- Knowledgeable
- **Hours**:_
- 40hrs per week. Additional time and outside these hours may be required at busy times.
- Rotational shifts between 8:00am - 6:00pm - Monday to Friday
- 28 days holiday including bank holidays + your birthday

**Salary**: £28,000.00 per year

**Benefits**:

- Canteen
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Seaham, SR7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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