Service Desk Team Leader

5 days ago


Bedford, United Kingdom Lorien Full time

**Service Desk Team Leader - Contract**

Our client are currently looking to hire a Service Desk Team Leader to join the company on a contract basis.

In this role you will provide an efficient, effective and professional ICT Support service to Director's and Members by accurately recording and resolving various ICT enquires / technical issues.

**Accountabilities**:

- Ensure an effective and customer focused approach to the delivery of the Service Desk function for the client.
- Ensure support provided meets all defined service level agreements.
- Provision of user, software and asset lifecycle management to ensure resources are utilised effectively
- Progress of Incidents, Requests and changes against KPIs to ensure support provided meets all defined service level agreements.
- Ensure systems transitioning from project to support are handed over with sufficient documentation. (HOTS)
- Ensure support provided is of a professional standard ensuring that high levels of customer satisfaction are maintained.
- Mentoring and guidance for other less experienced support staff.

**Skills and Experience**:

- Must have experience of supervising and motivating staff in a technical environment, including supporting development of their skills and competencies.
- Must be able to demonstrate in-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFP's and servers.
- Must be able to demonstrate knowledge of working with and supporting virtualisation technologies, SAN's, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
- Must be able to demonstrate knowledge of and support of Microsoft Azure and Microsoft Office 365 including Microsoft Teams.
- Must be able to demonstrate a flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.

**Desirable**:
Please apply


  • Service Team Leader

    5 days ago


    Bedford, United Kingdom Morrisons Full time

    Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers. As a Checkout...


  • Bedford, United Kingdom The Training Brokers Ltd Full time

    IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We’re looking for 2 x enthusiastic IT Service Desk Analysts to...


  • Bedford, Bedford, United Kingdom Service Express Full time £46,000 - £56,000 per year

    Are you a natural leader with a passion for operational excellence and team development? We're looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous...


  • Bedford, Bedford, United Kingdom Service Express Full time £46,000 - £56,000 per year

    Are you a natural leader with a passion for operational excellence and team development? We're looking for fourOperations Team Leadersto guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous...


  • Bedford, United Kingdom Sysco Full time

    Job DescriptionJob DescriptionService Desk Analyst - French SpeakingUK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and...


  • Bedford, United Kingdom Service Express, Inc. Full time

    Are you a natural leader with a passion for operational excellence and team development? We’re looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you’ll be the driving force behind shift performance, service quality, and...


  • Bedford, United Kingdom Halo Resourcing Ltd Full time

    Our client is one of the largest providers of education management software in the UK, they influence the lives of over one million people every day through a range of web and mobile products. This is a hybrid position where you'll be able to split your work between the office in Bedford and working from home. **Responsibilities**: - Action changes to...

  • Service Team Leader

    2 weeks ago


    Bedford, United Kingdom Tuckwells Full time

    **The Role** To facilitate a smooth-running Agricultural workshop by co-ordinating the service team and their workload. Using good people skills and technical ability, you will need to keep the Service Manager informed of how jobs are progressing at the same time as providing guidance, instruction and direction to the team. Excellent communication and a...

  • Front Desk Rockstar

    1 week ago


    Bedford, United Kingdom Goldfish Swim School Full time

    An established industry leader in swim instruction is seeking enthusiastic team players to join their front desk team. This role offers both full-time and part-time positions, allowing flexibility while making a significant impact on children's lives. With a focus on providing exceptional customer service, employees will assist with class scheduling,...


  • Bedford, United Kingdom National Highways Full time

    Your new role National Highways currently have an exciting opportunity for a Property Systems & Services Team Executive to join the Property and Compensation (P&C) team within the Major Projcts (MP) directorate. This role is to support the Property Systems & ServicesTeam Leader in providing a flexible business support function to assist the delivery of...