Service Desk Team Leader
5 days ago
**Service Desk Team Leader - Contract**
Our client are currently looking to hire a Service Desk Team Leader to join the company on a contract basis.
In this role you will provide an efficient, effective and professional ICT Support service to Director's and Members by accurately recording and resolving various ICT enquires / technical issues.
**Accountabilities**:
- Ensure an effective and customer focused approach to the delivery of the Service Desk function for the client.
- Ensure support provided meets all defined service level agreements.
- Provision of user, software and asset lifecycle management to ensure resources are utilised effectively
- Progress of Incidents, Requests and changes against KPIs to ensure support provided meets all defined service level agreements.
- Ensure systems transitioning from project to support are handed over with sufficient documentation. (HOTS)
- Ensure support provided is of a professional standard ensuring that high levels of customer satisfaction are maintained.
- Mentoring and guidance for other less experienced support staff.
**Skills and Experience**:
- Must have experience of supervising and motivating staff in a technical environment, including supporting development of their skills and competencies.
- Must be able to demonstrate in-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFP's and servers.
- Must be able to demonstrate knowledge of working with and supporting virtualisation technologies, SAN's, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
- Must be able to demonstrate knowledge of and support of Microsoft Azure and Microsoft Office 365 including Microsoft Teams.
- Must be able to demonstrate a flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.
**Desirable**:
Please apply
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