Service Desk Analyst
5 days ago
Job DescriptionJob DescriptionService Desk Analyst - French SpeakingUK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.*This is a bilingual position where we are looking for fluent speaking/writing of English and French*Key ResponsibilitiesAddress and resolve non-major incidents and service requests, logging all activity in ServiceNowDeliver excellent customer service and professional supportEscalate or reassign unresolved incidents to appropriate teamsAnalyse and resolve hardware/software issues using standard tools and methodsDocument case details clearly in ServiceNow, including steps taken and customer impactMeet/exceed defined performance metrics including CSat and QA standardsContinuously build knowledge of company-specific products and servicesCreate/update knowledge articles to support First Call Resolution and self-serviceParticipate in after-hours and on-call rotations to ensure 24/7 support coverageComplete training objectives and uphold Syscos Mission and ValuesSkills and ExperienceGood experience in a Service Desk or similar IT support environmentExperience using ServiceNow ITSM workflowsStrong customer service, listening, and communication skillsBilingual - English and French (required)Detail-oriented with solid judgment and initiativeAbility to troubleshoot and resolve technical issues independentlyKnowledge of Microsoft Office365 and standard network toolsAbility to work remotely and as part of a teamFamiliarity with ITIL principlesEducation and CertificationsDegree or equivalent experience preferredITIL V4 / ITSM certification preferredAWS and Microsoft MCSE certifications are a plusProficient in Microsoft Office365JBRP1_UKTJ
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IT Service Desk Analyst
3 days ago
Bedford, United Kingdom The Training Brokers Ltd Full timeIT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We’re looking for 2 x enthusiastic IT Service Desk Analysts to...
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Bedford, United Kingdom Totalwellnessacupuncture Full timeAn independent charity in Cardiff seeks IT Service Desk Analysts to provide technical support to staff. Responsibilities include helping users with IT issues, troubleshooting incidents, and maintaining user documentation. Ideal candidates should have experience in IT support roles, strong communication skills, and be proactive in solving problems. This...
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IT Support Analyst
5 days ago
Bedford, United Kingdom Ashdown Group Full timeAn industry-leading IT consultancy firm based in Bedfordshire is looking to add a Service Desk Analyst to its growing IT helpdesk team. This role is paying a salary of £20,000 - £25,000 based on experience plus training & benefits. This role will be site based 5 days a week and will be ideal for an IT graduate, a junior IT support analyst, someone who has...
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IT Support Analyst
2 weeks ago
Bedford, United Kingdom Human Capital Ventures Full timeOur client is a prestigious organisation that continues to see growth through business acquisition and has a very exciting opportunity for a 1st/2nd Line Support Analyst to join their shared services IT team, delivering service excellence to some 6500+ users(including VIPs and Executives) spanning multiple global office locations. As 1st/2nd Line Support...
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Service Desk Team Leader
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Bedford, United Kingdom Lorien Full time**Service Desk Team Leader - Contract** Our client are currently looking to hire a Service Desk Team Leader to join the company on a contract basis. In this role you will provide an efficient, effective and professional ICT Support service to Director's and Members by accurately recording and resolving various ICT enquires / technical...
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Service Desk Engineer
20 hours ago
Bedford, United Kingdom Halo Resourcing Ltd Full timeOur client is one of the largest providers of education management software in the UK, they influence the lives of over one million people every day through a range of web and mobile products. This is a hybrid position where you'll be able to split your work between the office in Bedford and working from home. **Responsibilities**: - Action changes to...
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Operations Analyst
5 days ago
Bedford, Bedford, United Kingdom Service Express Full time £32,000 - £38,000Looking for a role where you're constantly learning, and your career in tech can take off - even if you're just getting started? If you're naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step.At Service Express, our Operations Analysts are at the heart of our 24/7 Command Centre in...
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Operations Analyst
1 week ago
Bedford, Bedford, United Kingdom Service Express Full time £32,000 - £38,000 per yearLooking for a role where you're constantly learning, and your career in tech can take off - even if you're just getting started? If you're naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step.At Service Express, our Operations Analysts are at the heart of our 24/7 Command Centre in...
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Operations Analyst — 24/7 IT Support
5 days ago
Bedford, United Kingdom Service Express, Inc. Full timeA leading technology firm in Bedford is seeking an Operations Analyst for its 24/7 Command Centre. This role involves monitoring systems, responding to alerts, and ensuring service quality while working a rotating schedule. Ideal candidates will have strong communication skills and a curious nature. The company offers a competitive salary of £32,000 to...
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Operations Analyst
5 days ago
Bedford, United Kingdom Service Express, Inc. Full timeDepartment: Managed Information Services Support Location: Bedford, UK Details Looking for a role where you’re constantly learning, and your career in tech can take off – even if you’re just getting started? If you’re naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step. At Service...
