Contact Centre Agent

2 days ago

Chelmsford, United Kingdom Respond Services Ltd Full time

**Contact Centre Agent - Respond Services**

We are seeking an experienced contact centre agent to join our busy contact centre in Chelmsford. We are the largest independent domestic appliance service provider in the UK. We repair all categories of appliances and operate under licence to Electrolux Home Appliances and major domestic insurance companies, including Domestic & General and Assurant.

**You will be responsible for**:

- Making appointments for our engineers to repair customers’ domestic appliances
- Giving usage advice to customers on their appliances
- Ordering replacement spare parts for engineers and customers
- Liaising with manufacturer customer services, insurance companies, suppliers and other departments
- Clearing and managing reports
- Processing online bookings
- Invoicing
- Assisting customers with product replacement and services associated with new appliances
- Planning delivery routes for new installations
- Managing stock flow processes
- Be able to show empathy and have a genuine desire to want to help customers
- Want to develop and grow within a team
- Be proficient in using computers
- Be a fast learner and adaptable to learning bespoke software packages
- Have the ability to remain calm under pressure
- Be self-motivated and be able to prioritise tasks
- Possess a willingness to learn and be able to adapt to changes in processes
- Have impeccable time keeping
- Be able to multi-task and be able and willing to move between tasks depending on workload
- Have attention to detail and be able to recall from memory where information needs to be recorded to be able to process administrative processes efficiently

**The role**:

- Salary £23,900 per annum
- 40 hours per week Monday-Friday
- Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
- Generous company contribution to pension scheme (after probationary period)
- 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day, plus 8 paid Bank Holidays
- Attendance bonus of up to £500 per annum pro rata payable in November (starting after probationary period)

**Job Types**: Full-time, Permanent

Pay: £23,900.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Application deadline: 02/09/2024

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