Fraud Complaints Investigator S1 Everyday Banking

Fraud Complaints Investigator | S1 | Everyday Banking | Bootle & Glasgow

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

We are currently recruiting Fraud Complaints Investigators within our Fraud Complaints team with a starting package of £23,798, this is made up of a base salary of £21,801 along with an additional £500 Flexible benefit and up to £1497 discretionary performance related bonus.

As a Fraud Complaints Investigator you’ll play a vital role in helping to protect our customers each day, keeping them safe by providing education, making risk-based decisions, and fixing things where they have gone wrong, doing this using your natural empathy, listening skills and passion for delivering a service that is second to none.

**The difference you’ll make.**
- Responding to customer complaints received by phone and letter
- Displaying strong customer service skills with the ability to listen to our customers and a desire to put it right at the outset
- Demonstrating our Santander’s behaviours, with a clear focus on empathy and ownership
- Acting as an advocate for our customer and work passionately to offer them a resolution that is simple personal and fair
- Taking ownership for own development needs

**What you’ll bring.**
- Experience of working within a customer services role either within an inbound or outbound environment
- First Class product knowledge and understanding of internal processes and procedures
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- Knowledges of mortgages and related products
- Experience of using intellect and empathy, tact and diplomacy within a customer service role
- Articulate and highly numerate with a strong attention to detail
- Knowledge of financial services with an ability to work within procedural guidelines
- Ability to treat each customer as an individual and deliver a tailored response on each call

**What else you need to know.**

We are recruiting positions across Glasgow and Bootle.

We have a wide range of working patterns available, including fixed shift working as well as 4 day condensed working weeks to best balance our colleagues home/work life balance and the needs of our customers. Our operating hours are Monday - Friday between 8am to 6pm and Saturday 9am - 2pm.

We will be conducting all interviews via telephone or video-conference where possible.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.