Office Coordinator

7 days ago

North Shields, United Kingdom ECS Textiles Limited Full time

**Job Title: Office Coordinator**
**Location**: ECS Textiles Ltd, Block 6, Gloucester Road, North Shields, NE29 8RQ
**Hours**: Monday to Friday, 9am - 5pm
**Reports to**: Management Team

**About the Role**

We’re looking for an adaptable, confident, and enthusiastic team player to join ECS Textiles Ltd and take on a hybrid role covering both operations and marketing. You’ll be at the heart of the business - coordinating logistics, supporting our drivers and suppliers, and leading the charge on our digital presence. This role is ideal for someone who thrives in a fast-paced environment, is organised and detail-oriented, and wants to grow alongside a dynamic, socially conscious business.

**Key Responsibilities**

**Operations & Office Administration**
- Coordinate daily stock collections from suppliers.
- Prioritise and assign collection routes to drivers based on location and urgency.
- Communicate with suppliers, confirm details, and address queries.
- Answer inbound telephone calls in a friendly and professional manner.
- Prepare all necessary paperwork, labels, and driver reports.
- Monitor and record collection data, driver activity, and any incident notes.
- Maintain up-to-date databases and accurate filing systems.
- Resolve operational issues, liaise with suppliers and drivers.
- Support general office tasks including data entry and document control.

**Marketing & Digital Engagement**
- Develop and manage content for digital platforms including websites, blogs, and social media.
- Plan and schedule engaging posts across Facebook, Instagram and more.
- Create educational and promotional content about têxtile recycling and company activities.
- Plan and implement marketing campaigns.
- Stay informed on trends in digital marketing and the recycling industry.
- Contribute to marketing ideas for ECS Textiles and Collect4All, our group brands.

**What we’re looking for**
- At least 1 year of office administration experience.
- A confident communicator with excellent phone manner and written skills.
- Basic knowledge of digital marketing, social media, and/or content creation tools (e.g., Canva, Mailchimp, Meta Business Suite).
- Highly organised with the ability to manage multiple responsibilities.
- Proactive, can-do attitude and keen to take initiative.
- Must be able to reliably commute to NE29 8RQ daily for a 9am start.
- Strong team player who is also comfortable working independently.
- A desire to grow professionally as the business evolves.
- Experience using marketing analytics tools (e.g., Google Analytics, Meta Ads Manager).
- Interest or background in sustainability, recycling, or têxtiles.

**Why Join Us?**

At ECS Textiles, you’re not just a cog in the machine — you’re part of something meaningful. We're a friendly, close-knit team with big ambitions to grow sustainably. You’ll be given real responsibility, variety in your work, and the chance to make a difference.

**Job Types**: Full-time, Permanent, Zero hours contract

Pay: From £12.30 per hour

**Benefits**:

- Free parking
- On-site parking

**Language**:

- English (preferred)

Work Location: In person

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