Support Coordinator

Support Coordinator - Level 3

Railway Terrace, North Shields

Permanent, Full Time (37.5 hpw)

Salary £21,178 pa, plus Brilliant Benefits or £10.05 per hour if you’d prefer a casual job

Sleep In Shifts of £50.00 and On Call Shifts of £14.30 per shift

**Empowering customers to live rewarding and happy lives. That’s when it hits home.**

We have a fabulous job opportunity for you to join our team as a Support Coordinator. Railway Terrace provides supported accommodation and floating support to up to 100 customers (aged 25+) throughout North Tyneside.

Our support includes our 24-hour staffed service within Railway Terrace's core building in North Shields, our dispersed properties mainly in Wallsend, Willington Quay and Howdon, and assertive outreach to customers who have a private or council tenancy.

We help our customers in a person-centred way to achieve their goals and ambitions. Our customers' support needs include (but are not exclusive to) homelessness, mental health, drug and alcohol misuse, offending behaviour, budgeting, domestic skills and tenancy management.

You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers. Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements.

You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers.

We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference

**About you**

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

It would be amazing if you’ve had a job in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system. This means that you don’t have to be in the office as you can complete support plans on the go.

As this is a community-based job, you’ll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a vehicle that would also be amazing (we pay your expenses to cover this use)
- When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._

**About our team**

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.

Our managers are Elaine, Tracey, Bonny and Danielle who have worked for Home Group for a total of 500 years (Tracey has worked for Home Group for 450 years, and we do suspect she is a vampire or that Home Group is just very lucky to have her).

There are 30 of us in the team and we don’t just love to support our customers, we’re there for each other too. Our staff regularly organise social events and ‘forget’ to invite managers Our team dynamics usually involve constant snacks on the go in the staff kitchen, the kettle always being on the boil, and someone attempting to analyse your behaviour based on your star sign.

**Working hours**

You’ll work on a rota basis between the hours of 8am and 8pm and take your turn working days, evenings, weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you

**Be yourself at Home**

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work

**Casual job?**

Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You