Training Coordinator

**Who we are**

**XLVets is a collaborative community of independently owned veterinary practices across England, Scotland, and Wales. As an organisation owned by its members, all of whom work within veterinary practice, decision-making remains firmly rooted in the profession and guided by the needs of those delivering care.**

At the heart of XLVets is a culture of collaboration, where knowledge, experience, and skills are shared to strengthen businesses, empower practice teams, and enhance client care. We offer a range of training programmes, Continuing Professional Development (CPD) events, and initiatives, all designed to support personal growth, career progression, and the development of future leaders in veterinary practice.

**The Opportunity**

We have an exciting opportunity for a Training Coordinator to join our Operations team.

As Training Coordinator, you will play a key role in supporting the delivery of training for XLVets members and other professionals across the veterinary industry. This role involves coordinating all aspects of training logistics, including managing course bookings, securing venues, and liaising with trainers to ensure smooth and effective delivery.

To thrive in this role, you will be proactive, adaptable, and dependable. You’ll enjoy the balance of structured responsibilities and creative freedom, and you’ll be trusted to take ownership of your work. Whether you’re managing logistics for a CPD programme or helping shape our member communications, you’ll be part of a team that values your voice and contribution.

**Key Responsibilities**
- **Training Logistics Management** Coordinate all aspects of training delivery, including scheduling courses, booking venues, accommodation and meals, and arranging equipment and materials.
- **Course Administration** Manage course registrations, maintain attendance records, and ensure all pre
- and post-course documentation is completed accurately.
- **Trainer and Delegate Liaison** Act as the main point of contact for trainers and delegates, providing timely communication and support before, during, and after training events.
- **Content Coordination** Assist in the preparation and distribution of training materials, and support in the marketing of training events by ensuring content is up to date.
- **System and Database Management** Maintain training records and databases, ensuring accurate tracking of participation, feedback, and certification.
- **Feedback and Evaluation** Collect and analyse delegate feedback to support continuous improvement of training programmes.
- **Support for Online and In-Person Delivery** Provide technical and logístical support for both virtual and face-to-face training sessions.
- **Collaboration and Communication** Work closely with internal teams and external partners to ensure training aligns with organisational goals and member needs.

**Essential Skills & Attributes**
- Experience in customer service or a client-facing role
- Excellent communication skills and attention to detail
- Strong organisational and time management skills
- A strong commitment to delivering exceptional customer service
- Ability to problem-solve and stay calm when facing last-minute changes or issues
- A genuine enthusiasm for creating outstanding client experiences
- The ability to work collaboratively as a team and independently
- Confident managing data, ensuring accuracy and security
- Confident using Microsoft 365 and cloud-based administrative tools

**Desirable Skills & Knowledge**
- Previous experience in a similar role
- Knowledge of the veterinary industry

**Working for XLVets**

As a member of the XLVets Operations Team, your role places you at the heart of our vibrant community. You’ll be part of a dynamic team that brings together expertise from marketing, procurement, data, events, training, and finance. We thrive on collaboration, whether in person or virtually, and make the most of our hybrid working model. Our collaboration days are not only productive but also energising, whether we're based at the office, out at training courses, visiting member practices, or supporting member events. We believe in working hard, supporting one another, and finding moments of fun and connection in everything we do.

**Commitment**

**Application Process**

**Job Types**: Full-time, Part-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Expected hours: 35 per week

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in North Shields NE29 6DE

Application deadline: 05/08/2025