Quality Officer

**About Us**

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

**Description**

**Your new role**

In this exciting role as Quality Officer, you will be responsible for ensuring UK S&M is compliant with Global and Rail standards whilst promoting the local delivery of Hitachi Quality and Continuous Improvement culture. This includes the delivery of effective quality training and improvement support to enhance the delivery of safe and reliable trains

Specifically, you will be responsible for the following deliverables:

- Act as a professional quality expert within the Quality Control team in delivering QC across the UK
- Support the delivery of operational maintenance verification ensuring SM Operations are compliant with relevant maintenance plan, ECM and ROGS obligations
- Promote a positive ethos of Quality within SM working very closely with the TMC Management team
- Manage and improve local Quality systems providing advice to all teams on the conduct of In-Process Checks and delivery of improvement activities
- In unison with the Fleet Quality Manager manage the TMC audit plan inclusive of ECM Certification, ISO and Global Quality plans
- Monitor and report service quality incidents and initiate the NCR process to capture, track and improve procedures and Quality culture
- Investigate and follow up any reported quality incidents to ensure actions are completed linking directly with the local leadership team to support the delivery of the appropriate recommendations
- Develop Quality Control Plans to ensure that the quality of the delivered service is to the correct standard
- Support SM Operations with the monitoring of the completion of containment actions and special checks
- Facilitate the TMC Non-Conformities in coordination with all the involved functions:

- Liaise with HSE team and conduct local investigations into incidents involving service quality issues;
- Produce and manage Service Quality KPIs reporting and continuously promoting quality metrics optimisation
- Support the Continuous Improvement culture by actively promoting and recognising areas for improvement
- Conduct local Quality training to enhance the Quality culture
- To be aware of and actively promote and implement Hitachi’s ethos, culture and values
- To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures
- To adhere to the Hitachi Rail Europe’s Equal Opportunities Policy
- To comply with and implement Hitachi Rail Europe’s Health and Safety policy

**About you**
- Experience of working in a Quality role - railway would be advantage but not essential.
- Extensive experience of working in operations environment
- Knowledge of industry standards and procedures and processes;
- Have working knowledge on Quality and CI tools such as:APQP; Kaizen; SixSigma.
- Ability to work to technical drawings and specifications.
- Very good analytical skills;
- Very good communication and interpersonal skills,
- Computer literacy: SAP; MS Office; etc.
- Commitment to working as part of a team being able to work shifts when required;
- An understanding of health and safety requirements of a working environment

**Qualifications**:

- Member of a Quality/Engineering institute (desirable)
- Lead auditor qualification and experience IRCA certified (desirable)
- HND or Electrical/Mechanical Engineering degree (desirable)
- Lean Six Sigma Green belt (desirable)

**What we offer**

We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:

- Competitive salary
- Annual Performance bonus paid on discretionary basis
- 25 days holiday
- Pension scheme with contributions up to 9%
- Private medical insurance
- Personal accident insurance
- Group income protection
- Group life insurance
- Employee assistance programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

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**At Hitachi Rail, there is a place for everyone.**We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.**It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.