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Student Progression and Experience Coordinator
2 weeks ago
**Department**:
The Department of Chemistry is one of the largest and most successful departments at York, renowned internationally for our research. This is combined with a commitment to teaching and outstanding student satisfaction, and we have been recognised consistently for our family-friendly policies.
**Role**:
The role of Student Progression and Experience Coordinator will be responsible for coordinating the provision of a professional, efficient administrative service supporting the recruitment of students to programmes, their progression through their programme, and their overall experience in the Department of Chemistry at York. You may work with either our undergraduate, postgraduate taught, or postgraduate research programmes.
You will be a key source of expertise and advice within a larger Student and Academic Services team, who support each other on a daily basis. You will consider the student and academic experience at every stage, and work to ensure improvements are implemented to processes and systems, especially in relation to the student experience and progression functions. You will be required to work with colleagues across the University to ensure the service functions effectively, working in accordance with the University and Departmental policies and procedures. You will work to implement systems to monitor student attendance, attainment, and progress, and work with colleagues to assist students who may require additional help. You will work across programmes, and cooperate closely with academic and other professional service colleagues to ensure an excellent experience for our students.
This role is ideal for someone who has experience working with students and academics, making a difference and achieving results. You will be an excellent communicator, have great time management skills and be strong at developing relationships. You will also have a real eye for detail, a focus on continuous improvement and the drive to get things done.
**Skills, Experience & Qualification needed**:
- Manage the work of the Student Progression and Experience Administrator and Administrative Assistant to ensure the smooth administration of the student progression and experience function, with the wider Student and Academic Services team.
- Act as a source of expertise, advice, and guidance for staff and students, developing detailed knowledge of University and Department policies and processes.
- Create, manage, and maintain information systems pertaining to academic programmes and service related data, using the University’s IT and student record systems.
- A thorough understanding of customer service provision and administration within a busy service, in a large organisation.
- Communicate effectively in verbal and written formats, including the use of a variety of digital tools
**Interview date**: To be confirmed
The University strives to be diverse and inclusive - a place where we can ALL be ourselves.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
