Administration Officer

2 weeks ago

University of York, United Kingdom University of York Full time

**Department**:
Student Administration and Academic Affairs (SAAA) works to enable an excellent experience for students during their time at the University of York, providing information, advice, guidance and support to students from enrolment through to graduation. SAAA also provides advice and guidance to colleagues across the University who rely on its expertise and processes to support the student lifecycle. The work of the Service is also critical in ensuring that the University meets a number of statutory compliance duties.

The Student Administration section of SAAA comprises c. 40 staff across the following core teams: Student Lifecycle (Exams & Graduation, Progression & Awards, Strategic Projects, Student Records and Visa Compliance) and Student Casework and PGR Administration (Complaints, PGR Administration, Special Cases and Student Financial Support).

**Role**:
You will work within Student Administration as an Officer responsible for the delivery of key areas of work and the implementation of associated policies, including contributing to service improvement activity. The job will be within the Progression and Award team, where you will work to deliver agreed outcomes as part of a broader team, and provide advice and support to colleagues and service users. You will use your strong IT, analytical and problem-solving skills to ensure that appropriate outcomes are reached, and to identify the root cause of system and data errors. If you are able to organise your workload effectively, have a high degree of accuracy, attention to detail, and a commitment to improving processes to provide excellent customer service, we’d be pleased to hear from you.

**Skills, Experience & Qualification needed**:

- Strong IT skills, with the ability to use Microsoft and Google Suite products
- Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts
- Ability to review procedures and processes, ensuring they are fit for purpose and maximise efficiency; make recommendations for improvements as identified and implement agreed changes
- Strong analytical and problem solving skills
- Ability to write clearly and succinctly, and to maintain documentation for a variety of audiences, including user and technical documentation
- Excellent teamwork and interpersonal skills
- Experience of providing an excellent standard of customer service
- An energetic, professional and thorough approach to work, with an eye for detail
- A commitment to data quality and the accuracy of data management
- A proactive approach and the ability to use initiative in problem solving and developing service opportunities

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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