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Customer Service Administrator

2 weeks ago

Altrincham, United Kingdom Fintelligent Full time

You will be working for one of the leading names in the industry, the company have enjoyed significant success due to their fantastic service offering. Established over 30 years ago they have continued to expand and have won multiple awards including Investorsin People Silver Status and Customer Service Excellence. 90% of their customers would recommend a friend.

Duties for the Customer Service Administrator:

- Answering inbound call queries in a professional manner
- Fact find and build rapport whilst resolving client issues quickly and efficiently
- Resolving client complaints
- To ensure compliance processes are followed at all times
- Supporting new customers through the processes whilst ensuring compliance is to a n excellent standard

Skills for the Customer Service Administrator:

- We would like to hear from you if you have experience as a; Inbound Advisor, Contact Centre Advisor, Customer Service Advisor, Business Advisor or similar customer service experience
- Have a positive and productive attitude
- Grade A-C in English and Maths

Customer Service Administrator Package & Benefits:

- £22,000
- Office Hours Mon - Fri - 9-6
- No weekends
- 23 days holiday plus bank holidays
- Annual company bonus
- Regular social events and incentives
- Study support
- Plus much more