Senior Marine Claims Handler

4 days ago


London, United Kingdom Aviva Full time

**Senior Marine Claims Handler - Salary up to £68,150**

**Are you someone with a few years’ experience within Marine Claims Handling?**

**A bit about the job**:
You will be able to utilise your excellent technical and organisational skills to capture notification and set up marine claims, understanding and appointing the right experts. You will also be able to handle and lead on complex claims, communicating and collaborating with; co-insurers, experts and brokers. The person in this role must have previous knowledge/background working within **marine claims.**

Your main responsibilities include;
- Maintain system with claims updates, ensuring the system is fully updating with information from all parties involved in the claim.
- Be assertive and make decisions quickly.
- Complaint management - logging and addressing complaints in line with regulatory guidelines.
- Liaise with suppliers on recovery cases in order to make decisions and deliver financial benefit.
- You will use lead measures to constantly drive forward claims in order to deliver optimal lifecycles and seek ways to improve the system.
- Constantly seek new and better ways of working and embracing change in technology and method.
- Constantly challenge external suppliers for decisions to move the claims forward and a strong commercial awareness of the impact on consequential loss.

Aviva uses “smart-working”, and the person in this role can be based anywhere as long as they can travel into London for meetings.

**Skills and experience we’re looking for**:

- Strong technical knowledge. Able to understand and communicate complex policy conditions.
- Problem-solving skills to identify the blockages within the system and initiate resolution.
- Strong commercial acumen to challenge cost decisions and make decisions within your authority limits.
- Well-developed customer service skills, ability to react quickly to decisions ensuring excellent customer engagement throughout.
- Strong negotiation skills.

**What you’ll get for this role**:

- Salary Up to £68,150 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer’s leave
- 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year

**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

**Job Types**: Full-time, Permanent

**Salary**: Up to £68,150.00 per year

Additional pay:

- Performance bonus
- Yearly bonus

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- marine claims handling: 2 years (preferred)

Reference ID: R-119149



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