Contact Centre Agent

7 days ago

Milton Keynes, United Kingdom Snap Finance UK (Group) Limited Full time

**JOIN A FUN, FRIENDLY AND FLEXIBLE FAMILY**

**Position**: Contact Centre Agent (Fixed Term Contract)

**Department/Group**: Operations

**Reporting to**: Collections Team Leader

**Location**: Crownhill, Milton Keynes / Hybrid Working. This allows you to work from home

**Working Hours**: Monday - Friday - 8:30 am - 17:30 pm. Saturday work is every 4 weeks between the hours of 09:00 am - 13:00 pm, which is received back in time off in lieu

**Type**:Fixed Term contract of 3 months - Permanent opportunities could be available for the right individual

Did you know that Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US? Did you know that Snap Finance UK was launched in July 2017 and is a fast-evolving and growing business?

Snap Finance UK offers financial solutions to consumers who have been refused credit or are building up their credit score, through a network of retail partners across the UK.

Our strategy focuses on relationships, service, and expertise through which we aim to build great relations with our retailers that supports growth in both theirs and our businesses.

If you’re looking to make a great career move and you like to **Get Stuff Done**, then look no further.

Due to the continued success and growth of Snap Finance, we now need additional support in the **Collections Team** and are on the hunt for a **Temporary Contact Centre Agent** to join our team.

**The role and responsibilities include**:

- Make outbound calls to customers manually and via the dialler (internal system) and answer inbound calls to collect amounts past due and set affordable repayments.
- Passing calls onto the Collections team if a customer is facing financial difficulties.
- Making informed decisions based on the unique circumstances and information given.
- To provide the best advice and guidance ensuring it’s aligned within regulatory requirements.

**To be successful in the role as a Temporary Contact Centre Agent** **we require the following skills and experience**:

- Previous telephone experience.
- Exceptional communication skills (both verbally and written).
- Successful track record of building strong relationships with customers and colleagues.
- Strong attention to detail.
- IT Literate.
- Pro-active; help find one-stop resolutions.

As a new family member to Snap, you will receive and have access to a variety of our great benefits, which could include: annual leave, discounted gym memberships, and access to our Snap Perks platform. Subject to terms and conditions agreed within contract.

If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘**APPLY**’ and upload your up-to-date CV and covering letter for the position.

Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check.

**Job Type**: Fixed term contract

**Salary**: £10.00 per hour

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you available for 3 months?

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Milton Keynes

Reference ID: VAC0100

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