Weekend Contact Centre Agent

Part-time Saturday and Sunday position

Fluent Italian - Contact Centre Agent

Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security

At Teletrac Navman Connected Services, we're more than just a brand – we're dedicated to reconnecting drivers with their vehicles. As pioneers in advanced technology, we're recognised across Europe.

Now, we're looking for an Italian speaking, enthusiastic individual to join our established team and work Saturdays & Sundays (15 hours) and help us take our customer service to the next level.

Work-Life Balance:

We value our team's well-being and believe in keeping a healthy work-life balance. This role is perfect if you're looking for part-time weekend work (not alongside full-time employment).

*** Are you a college or university student living in Milton Keynes, or someone looking for weekend hours (not in addition to full time employment)?

*** Can you handle distraught members of the public and show compassion whilst delivering great customer service?

*** If you're passionate about helping people, have excellent communication skills, and thrive in a fast-paced environment, then this role is for you

What You'll Be Doing:

As an Italian speaking Contact Centre Agent, you'll be the first point of contact for system alerts, alarms, emergency calls, breakdown calls, and EV Charging support. You'll stay composed during busy periods and use your calm telephone manner to deliver top-quality support. Full and ongoing training provided.

About the role:

This role will involve delivering excellent customer service, via the telephone, ensuring accuracy in a fast-paced,

pressurized environment, as well as adhering to GDPR.

Location: Office based in Knowle Hill, Milton Keynes. Ideally, you should live within a reasonable commute.

Working Hours: 15 hours per week - Saturday and Sunday, 10 am – 6 pm

Our services are provided 24/7, 365 days, and your weekend shifts will include any public holidays falling on a Saturday or Sunday.

As a Contact Centre Agent, you will:

• Communicate with customers on the phone, making sure they get great service and everything is handled accurately.
• Keep on top of system alerts and alarms as they come in.
• Take care of theft notifications and manage vehicle theft cases.
• Handle emergency and breakdown calls (ECalls & BCalls) quickly and calmly.
• Offer first-line help for EV Charging customers.
• Be flexible to cover shifts and holidays when required.

About You:

We're looking for someone living in or near Milton Keynes with their own transport or reliable travel options to attend the office.

Ideal candidates include university or college students, or others seeking part-time weekend work (not alongside full-time employment).

What you'll bring:

• Fluent in Italian and English, both written and spoken.
• Confident phone skills and a knack for excellent customer service.
• Comfortable with working on multiple systems, and quick to pick up new software.
• Able to learn new tasks and adapt to different processes.
• Good at focusing and prioritising, even when things get busy.
• Great attention to detail, with strong reading, writing, and number skills.
• A positive, can-do attitude that helps you solve problems on the fly.
• Eager to learn, develop and adopt new skills and methods with a can-do approach.

What's next:

We would love to hear from you if you have customer service experience and are looking to work weekends.

If invited to interview, you'll be provided with the full job description, and we'll tell you more about our ways of working, benefits, and people development.

Interviews will be held over Teams video calls, and in-person at the Milton Keynes office.

Apply now to become a part of our dedicated team.

Please note: We are unable to offer sponsorship. Applicants must have the right to live and work in the UK.

WHO IS TELETRAC NAVMAN

Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit

Teletrac Navman is a Vontier company.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves