Distributor Client Services Ads Team Senior Technical Associate Pa2025q3gcc028

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Senior Technical Associate - Distributor Client Services

Locations: Basildon | Hybrid

About SS&C Technologies

SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.

This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.

At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C and thrive

Get To Know the Team

DCS offer a bespoke service to Distributors, Corporate clients & Nominees as a single point of contact. Where we offer an improved target turnaround for all enquiries, we provide value-add services, increased focus on Relationship Management, STP throughput & electronic settlement, provide equal focus on providing an enhanced experience. The ADS role supports this by having a support
team available for the electronic transfer of assets, shareclass conversions &
supporting EMX, Calastone and SWIFT dealing, CREST and Calastone Settlement,
and ISA transfer and electronic stock reregistration via Equisoft.

Why You Will Love It Here

- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more

Responsibilities:
Ensure SS&C meets their clients’ expectations, in line with Service Level
Agreements (SLA) and Key Performance Indicators (KPI).
- Complete all control functions and daily monitoring has been completed for all

STP order routing.
- Complete all control functions and daily reconciliation has been completed for

all STP settlement functions and electronic re-registration and shareclass
conversions.
- Complete updates to the STP systems following all corporate action events.
- Responsible for timely completion of all dealing controls.
- Demonstrate a high level of understanding of all monitored systems and how

they link into other departments, inclusive of issue resolution where impacts to
other departments occur.
- Escalation point for the nominees, where service has not met their

expectations. Investigation, resolution management and continuous
communication to be always delivered.
- Communicate scheduling and plans with the teams and actively contribute to

team and departmental meetings.
- Be a role model by adhering to all SS&C policies and procedures.
- To carry out any other duties which are within the employee's skills and

abilities whenever reasonably instructed.
- To provide accurate and timely information to internal and external parties

(including clients).
- To review procedural, document and system reviews to ensure all data

provided is up to date.
- Must actively seek & respond to feedback. Use service failures both internally

& externally as an educator to improve our process, procedures & overall
service to the Distributor
- Actively contribute to team and departmental meetings.
- A flexible approach to completing variety of tasks to support TL / TM and

other teams for business needs.
- To comply with the regulatory regimes in which SS&C operates (D