Customer Management Handler

2 days ago

Liverpool, United Kingdom SpotlightJobs Full time

**Role**: Customer Management Handler
**Location**: Liverpool
**Working hours**: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week
**Closing Date**: Ongoing

**A Competitive Salary Package**:A starting salary of £21,000 per annum
After 6 months upon successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum.
Upon passing developmental competencies, after 12 months service you will receive a further uplift of £1000 taking your salary to £22,500 per annum.

**What you will be doing**:
To seek out the best solution for the customer and the business with provision of an appropriate authority and autonomy

Effectively managing the customers claims enquiries and providing a quality customer journey
To deliver a resolution to customer enquiries and mitigate complaints

**What we’re looking for**:
Accountability for own performance against set objectives
To ensure customer queries are answered with the aim of a first-time resolution
To ensure the best Customer Care experience is given to all customers
Ability to seek out solutions
Adherence to best practice and key strategies
Demonstrate effective case management and complaint mitigation skills
Any other ad hoc task as the needs of the business dictate
Ability to work in a culture of openness, trust, and respect
Strong organisational skills with the ability to prioritise tasks
Ability to fact find and analyse information to result in accurate decision making
Extensive knowledge of a motor claims environment and claims best practice
Confident decision maker and problem solver
Proven previous experience in a Customer Care and/or complaints role

Some of the benefits you will receive include:
Perk Box Online & High Street vouchers and discounts
Fresh fruit deliveries twice a week
Free monthly Café Nero Coffee
Cycle to work scheme
Free eye test vouchers and a contribution towards the frames
Service-related holiday entitlement capped at 32 days (including bank holidays)
Clearly defined progression paths with training and support
Free self-development & qualifications via Magpie Learning
A comprehensive Mental Health support network including:
4 Free Counselling Sessions
Access to a free 4-week programme of CBT with a trained Therapist Mentor
Unlimited access to a telephone councillor 365 days a year, 24/7
A UK wide network of Mental Health First Aiders
Competitive salary
Free Hot Drinks on Site
Dress Down Days
Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
Company Pension Scheme
Charity fundraising events

To find out more about this role please contact Allison Coe on 07775771240.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: One location

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