Motor - Claims Handler

16 hours ago

Liverpool, United Kingdom Davies Full time

Location: Liverpool, England, United KingdomDepartment: Claims ManagementDescription: Do you have a keen eye for detail and a passion for delivering exceptional customer service?We are looking for Motor Claims Handlers to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of charges. You’ll work across the claims lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.What will you be doingManage end-to-end motor claims from initial report to completion.Work closely with work providers, clients, and repairers to ensure timely and efficient repairs.Update and maintain a case management system with detailed progress reports.Liaise with insurers and engineers to address liability queries and recover costs.Provide excellent customer service through effective communication and problem-solving.Adhere to strict service level agreements and timelines.Knowledge and AbilitiesMotor – Claims Handler CH3An experienced claims handler with significant experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal. Will have an excellent knowledge of motor related caselaw.Motor – Claims Handler CH4An experienced claims handler with significant experience dealing with customer claims, high value and complex credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal, along with high value complex injury up to £100k. Will have an excellent knowledge of motor related caselaw including Scottish and Northern Irish.BenefitsCareer & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible working; hybrid, work from home or join a collaborative office spaceDress for your dayInclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and the opportunity to purchase health cash plan and BUPA dental planSeniority levelExecutiveEmployment typeFull-timeJob functionFinance and SalesIndustriesInsurance #J-18808-Ljbffr

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