Complex Motor Claims Handler

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

**What will your day look like**:

- To pro-actively manage a caseload of complex motor claims to conclusion
- To continuously drive improvement in the service delivery to clients
- To continually adhere to client specific protocols and best practice
- To work closely with colleagues within the firm to deliver consistently high levels of service
- To support the firms values and policies in a professional manner
- To create accurate Claims Management System records
- Identify own training needs and to request appropriate training to meet own performance targets
- To work act as appoint of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standard
- To air innovative ideas within the claims handling teams
- To offer a high level of client contact and to continually look at the work procedures to improve the service delivery to clients
- To act as an administrator and a main point of contact for allocated clients
- Sign off client monthly reports and complete any client specified tasks as required
- Where appropriate, attend client review meetings
- To undertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standards
- To assist with both internal & external auditing
- To undertake projects and to be able to deliver within agreed timescales
- To actively create a supportive and respectful working environment

**Abilities And Knowledge**:

- Technical Skills
- Highly develop knowledge of processes, systems and procedures
- Excellent technical knowledge motor claims
- A good level of competence in the use of various IT packages including Word, Excel and PowerPoint
- Excellent analytical skills
- Excellent problem solving skills
- Client Service Delivery
- Excellent understanding of client protocols
- Excellent understanding of ‘best practice’ and contribute to the development of it.
- To raise and offer solutions to all issues relating to client delivery
- To deliver presentations in a professional manner
- Team Leadership
- To possess and display high personal standards
- Actively promote a positive and professional attitude
- Developing leadership skills & qualities
- Good interpersonal skills
- High level of personal confidence
- Excellent analytical skills
- Excellent problem solving
- Drive to Achieve
- Flexible and willing to work outside normal office hours if necessary
- Able to work to targets and deadlines
- Able to support other team members meet targets and deadlines
- Challenge existing processes in a positive and constructive manner
- Delivering Change
- Be able to effect change
- An effective communicator at all levels
- Good influencing skills
- Client Development For Growth
- Good commercial awareness
- Good understanding client culture and requirements
- Positive input into enhancing our delivery of other services to our clients
- People Development
- Ownership of self development
- Assist in the development of individual claims handlers
- Act as referral point for CH1 and CH2

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms